Job Summary: A Level 2 IT support professional responsible for providing technical support and assistance for incidents and service requests, including systems, software, and hardware. Key Highlights: 1. Technical support for operating systems and Office 365. 2. Computer assembly, maintenance, and configuration. 3. Experience in VIP customer service and availability for on-call duty. ***Responsibilities and Duties:*** * Provide Level 2 (on-site/remote) support for incidents and service requests assigned to your support queue. Provide support for off-the-shelf software, common basic applications, corporate systems, and IT equipment. Investigate, diagnose, and test solutions before involving the end user. Provide technical and operational support for Windows 10 or later operating systems. Support for Office 365 (Outlook, Word, Excel, PowerPoint, OneDrive, OneNote). Install and update standard commonly used software and applications. Perform computer assembly, maintenance, and configuration. **Qualifications and Requirements:** Windows 10 or later operating systems. Computer assembly and maintenance. Office 365 suite (advanced proficiency in Outlook, Word, Excel, PowerPoint, OneDrive, OneNote, Remedy, ServiceNow). Availability to start immediately. Experience in VIP customer service processes (executive leadership/senior management). Availability to work on-call (24x7, as per schedule). Minimum Education: Technical Course