Responsible for providing initial customer service, registering and tracking requests, inquiries, and issues. Will ensure agility, organization, and quality in the support provided, contributing to customer satisfaction and retention. **Key Responsibilities:** * Provide customer service through digital channels and telephone; * Register, classify, and track service tickets in the internal system; * Provide customers with product usage support; * Identify issues and perform initial analysis of requests; * Forward tickets to responsible departments when necessary; * Monitor the progress of requests until resolution; * Maintain updated service records and interaction history. **Mandatory Requirements:** * Completed or ongoing undergraduate degree (e.g., Business Administration, Accounting, Systems Analysis and Development, or related fields); * Experience in customer service or technical support is a plus; * Strong verbal and written communication skills; * Organizational skills and attention to detail; * Proficiency with technology and systems. **Preferred Qualifications:** * Experience with TMS. **Desired Competencies:** * Proactivity; * Empathy in customer interactions; * Problem-solving ability; * Teamwork.
João Silva
Indeed · HR
João Silva
Indeed · HR
