NOC ANALYST

Description

Job Summary: Professional responsible for monitoring and resolving issues in IT environments, documenting incidents, and ensuring the knowledge base remains up to date. Key Highlights: 1. IT environment monitoring and analysis 2. Familiarity with networks and monitoring systems 3. Experience in IT support workflows **Job Description:** ---------------------- \- Monitor the IT environment and its associated components (internal and client-facing) \- Analyze, resolve, and document issues as they arise \- Engage and assist internal and/or external teams to resolve problems, escalating incidents appropriately when necessary \- Generate follow-up reports for support activities and clearly hand over information to the team assuming the next shift \- Ensure documentation and the knowledge base for the monitored environment and its associated components remain up to date **Mandatory Requirements:** ------------------------------ * Ongoing or completed undergraduate degree in a technology-related field; * Familiarity with networks, communication protocols, and services (TCP/IP, DNS, etc); * Familiarity with monitoring systems (Icinga, Zabbix, etc); * Experience in IT support workflows; **Desirable Requirements:** -------------------------- * Vendor certifications in technology infrastructure. **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NO **Benefits:** --------------- * Health insurance plan with monthly fee covered by the company * Dental insurance plan * Meal allowance, paid via CAJU card * Mobility allowance, paid via CAJU card * Wellhub * Birthday day off **Work Location:** ---------------------- A. DUARTE ROGOSKI LTDA **Working Hours:** ------------------------ 12X36 \- 7:00 AM to 7:00 PM **Additional Information:** --------------------------- \- CLT employment type \- 12X36 shift schedule \- Working hours: 7:00 AM to 7:00 PM