Technical Support Technician

Description

Job Summary: Technical support focused on IT solutions for clients, including mobile device configuration and management, and status reporting. Key Highlights: 1. Opportunity for professionals with experience in technical support 2. Focus on MDM and mobile device management solutions 3. Involvement in preparing activity status reports We have been consolidating our position in the market since 2011 as a company specialized in IT solutions, offering End User Support and Professional Services. We are further expanding our market presence, with over 70 professionals distributed across various regions of the country, serving 100% of the national territory. Currently, we are recognized for the quality of our services, supporting major market players and large IT clients, such as Algar, Stefanini, Sonda IT, Tech Mahindra, Atos, Positivo, Atento, and others. **Interested? Check out the opportunity we are offering:** Technical Support – Service Provider **Opportunity Type:** Exclusively for professionals operating through their own companies – PJ. **Work Model:** Remote work (Home office) for a client of 3AM IT. **Duration:** Fixed term \- 30 business days (subject to extension) Business hours (Home office); Maringá/PR **Responsibilities and Duties:** Enroll and configure users on the MDM platform; Perform MDM solution provisioning on mobile devices; Validate security policies and configurations applied after device activation; Register and track activated devices in the management database; Monitor the configuration process and ensure correct application of defined policies; Prepare and submit periodic status reports on activity progress and configured devices. **Qualifications and Requirements:** Experience as a Technical Support Technician; Knowledge of microcomputing; Experience with MDM solutions; Prior knowledge of MaaS360; Experience in device rollout activities; **Minimum Education Level:** Technical Course