Trainee Support Technician

Description

Job Summary: Join Benner and become part of an engaged team committed to delivering innovative tools that improve people's lives through software and developing your career. Key Highlights: 1. Opportunity to develop your career at a leading software company 2. Join a passionate and engaged team 3. Improve people's daily lives through innovative software Our mission is to simplify people's daily lives through our software solutions for various market segments. To achieve this, we rely on an exceptional team composed of passionate and engaged individuals united by a single purpose: delivering innovative tools. Our invitation is to think together to improve what exists—and go beyond! This could be your new challenge to learn, grow, transform, and innovate—with the opportunity to develop your career at one of Brazil’s top software companies. Join this amazing company! Be a Benner! **Responsibilities and Duties** Provide customer support via phone, e\-mail, and the SisconWeb tool, as well as other service management tools, to clarify system usage questions; Simulate system incidents before forwarding them to the correction team. Identify and resolve issues, documenting them clearly. Ensure prioritization requests from our customers; Inform customers of response/correction delivery timelines (provide frequent feedback to the customer); Track support requests from opening until closure (customer confirmation); Guarantee Service Level Agreement (SLA) compliance; Direct implementation and improvement requests after demand triage; Deploy and configure the Benner environment for customers. Log support hours; Propose improvements to the support process. **Requirements and Qualifications** Experience in system support (preferred); Knowledge of SQL; Knowledge of Cloud technologies; Strong verbal and written communication skills (proficient Portuguese); Ability to work effectively in a team; Dynamism, efficiency, and motivation. **Additional Information** Be a Benner! Transportation Allowance Life Insurance Health Plan Dental Plan Referral Bonus Day Off Corporate University: Alura Certification Incentive Education Assistance Marriage Assistance For 28 years, in Blumenau \- Santa Catarina, a dream was born: transforming the technology sector through software that simplifies daily management for thousands of companies. The dream became reality, and today we have over 1\.500 employees across the entire national territory, working every day to develop the best software in the market. Our products are comprehensive and customized for diverse areas, including Healthcare, Logistics, Human Resources, and Legal Compliance. Additionally, we support healthcare and legal sector business management through our BPO services. **Our story embodies the desire to deliver excellence—in an innovative way!** We are nationally recognized as one of the largest technology companies in the market, and we continuously recruit innovative professionals who constantly seek new solutions to transform the daily lives of thousands of Brazilians and businesses. We believe diversity—of people, experiences, cultures, behaviors, skills, and attitudes—is a differentiator that reflects the society we live in; therefore, we are committed to building a more inclusive culture and a more diverse and representative workplace. **Explore our job openings and help revolutionize corporate management!** **\#VemSerBenner**