Senior Support Analyst

Description

Job Summary: NAVA is seeking a Field Service technician for on-site technical support, ensuring the quality of IT services and customer satisfaction. Key Highlights: 1. On-site technical support 2. Ensuring the quality of IT services 3. Performing troubleshooting and recording service requests **Description** 100% on-site – Location: Maringá/PR Work Schedule: 5×2, 8 hours per day Available Shifts: 8:00 AM to 5:00 PM Work Schedule: 12×36 Available Shifts: 7:00 AM to 7:00 PM NAVA has an open opportunity for a Field Service technician, providing on-site technical support, ensuring the quality of IT services and our customers' satisfaction. **Responsibilities and Duties** Daily Activities: Provide on-site incident response; Execute checklists, gather information, and complete visit conclusion forms; Record service requests in the ticketing system and perform troubleshooting until resolution; Monitor tickets, keeping them updated with details of performed activities; Contact other resolving departments when necessary; Understand customer needs and provide service according to predefined procedures. **Requirements and Qualifications** Requirements: Completed high school education; Currently pursuing or having completed a college degree in IT or Electrical Engineering is a plus; Knowledge of microcomputers; User support techniques.