Operational Supervisor

Description

Job Summary: Supervise unloading, loading, and route planning processes to ensure timely execution, operational harmony, and identification of improvement opportunities. Key Highlights: 1. Logistics operations planning and management 2. KPI analysis and cross-departmental collaboration 3. Ensuring service level and continuous improvement Your mission will be to supervise processes (unloading, loading, route planning), ensuring their timely and harmonious execution, making quick decisions when necessary, and proposing improvement opportunities. More than just hiring people, we aim to generate opportunities for everyone, ensuring inclusion of increasingly diverse profiles to strengthen OUR TEAM! If you share this mindset, why not join us? Responsibilities and Duties: * Plan daily operations (number of vehicles, team allocation, volume handling, route optimization, etc.); * Manage teams to ensure service level; * Monitor and analyze KPIs (pickup, delivery, volume scanning, electronic signature, labeling, APP confirmation, incidents, indemnifications, working hours), taking action when required; * Collaborate with Sales, Operational Control, Traffic, Customer Service (SAC), and other branches by providing information and handling related matters; * Ensure compliance with work instructions (cargo labeling, damage handling, etc.); * Maintain service level standards for partners (agents and affiliates); * Conduct periodic team meetings to review KPIs. Minimum Education: Bachelor's Degree Desired Qualifications: * Logistics, Bachelor's Degree * Production/Industrial Engineering, Bachelor's Degree * Life Insurance * Meal Allowance or on-site cafeteria * Dental Care (after probation period) * Transportation Allowance * Telemedicine or Medical Assistance (after probation period), depending on your region * Food Allowance or Basic Food Basket * Performance-based bonus as per collective bargaining agreement * Pharmacy Partnership * Psychological support platform * Totalpass partnership