Services Assistant | Curitiba PR

Description

Job Summary: This professional will provide administrative support and track technical service requests, ensuring smooth process execution and customer satisfaction. Key Highlights: 1. Administrative support for technical service requests and tracking of requests 2. Assistance in credentialing and decredentialing processes for Authorized Technical Partners (ATPs) 3. Focus on service quality and adherence to deadlines **Why join \#PosiTime?** We believe technology exists to empower lives; therefore, every day we build innovative solutions that make people’s lives better and smarter! Agile, vibrant, bold, innovative, diverse, connected, dynamic, entrepreneurial, and resilient — more than a team, we are the \#PosiTime. If you identify with our purpose and seek a place to grow and contribute, we welcome you with open arms! **Responsibilities and Duties** **Main Activities** ------------------------- * Provide administrative support for technical service requests, tracking them from initiation to closure; * Verify parts sales, confirm product warranty eligibility, and monitor inventory control; * Maintain contact with customers to update information and ensure request progress; * Support analysis and resolution of service requests, ensuring timely handling and high-quality service; * Assist in credentialing and decredentialing processes for Authorized Technical Partners (ATPs); * Create and track requests in internal systems (Projuris and Zeev); * Monitor and follow up on mandatory training completion for Authorized Technical Partners; * Conduct follow-ups with internal departments and partners to ensure timely responses and progress on tasks; * Send notifications and keep the parts control database updated; * Ensure compliance with internal procedures, deadlines, and company policies. **Requirements and Qualifications** **Requirements** -------------- * Completed High School education; * Advanced Excel skills (pivot tables will be essential in daily tasks); * Prior experience in administrative routines; * Experience in customer service and interaction with suppliers is a plus. **Additional Information** **\*\* We strive to offer the best benefits to \#PosiTime members, which may vary depending on contract type and work location.** **Quality of Life** Health and dental insurance plans Zenklub: mental health and wellbeing platform, including psychological counseling Gympass Meal allowance Childcare allowance and maternity kit **Career and Education** Discounts at Universidade Positivo (UP) — for employees and dependents Saber Mais: Professional Development Portal Discounts at Colégio Positivo for employees’ children **Finance** Profit-sharing program (PPR) Good Card: benefit accepted at over 130,000 establishments Life insurance Payroll-deducted loan Private pension plan **Transportation** Company car + fuel allowance **Exclusive Discounts** Positivo Partner: website offering discounts on our products *“Almost all of the world’s leading global technology companies were founded in a garage. Only one was founded in a classroom.”* That’s how Positivo Tecnologia was born — in 1989, it took on the challenge of manufacturing computers in Brazil. We believe TECHNOLOGY EXISTS TO EMPOWER LIVES, and this is our essence. We aim to integrate it into everyone’s daily life — always in its best version: perfectly tailored to each consumer’s unique profile. This is the essence of a company born in a classroom aiming to transform worlds — millions of them! **OUR POSITIVE WAY: TECHNOLOGY IN HOW WE ARE AND WHAT WE DO** Our dynamic, versatile, and inclusive team is guided by our 12 core attitudes. At Positivo Tecnologia, you’ll have the opportunity to work alongside exceptional professionals, learn extensively, and implement your ideas. Learn more about Positivo Tecnologia on LinkedIn: www.linkedin.com/company/positivo\-tecnologia BE PART OF OUR STORY! JOIN \#POSITIME!