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Job Summary: The Quality Monitor will monitor, analyze, and provide feedback on operations with the goal of continuous improvement and negotiator development. Key Highlights: 1. Continuous monitoring and analysis of operations 2. Conducting feedback sessions and guiding negotiators 3. Identifying patterns and development opportunities ***Who We Are?*** **Bellinati Perez** operates in credit recovery—both secured and unsecured—through amicable and judicial channels, utilizing human, digital, and hybrid negotiation models. With over 25 years of experience and tradition, our efficiency and recognition are strengthened, enabling us to partner with the largest credit assignee institutions in the country. We are recognized as one of the top 20 best companies to work for in the state of Paraná and among the best in Brazil by GPTW (Great Place To Work). Additionally, we foster a diverse, inclusive environment that values competence, professionalism, and innovation. ***Cultural Fit*** **Innovation**: Innovation is part of our DNA—we constantly seek new technologies to enhance the experience of our clients and employees. **Diversity**: We value diversity. Here, everyone can shine as their authentic self! **Development**: You build your career here. Seize opportunities along your journey and grow alongside us! **Team Play**: When we exchange ideas and solutions, there’s no limit to where we can go! **Flexibility**: We adapt, have fun, and always find the best path—all within a flexible work schedule. **Responsibilities and Duties** **Your daily routine at BP as a Quality Monitor?** * Closely and continuously monitor operations; * Listen to and analyze negotiators’ calls; * Record feedback and assessments focused on improvement opportunities; * Conduct individual feedback sessions and guide negotiators; * Identify patterns and development opportunities within the portfolio; * Update internal controls, spreadsheets, and systems; * Track improvements in service quality. **Requirements and Qualifications** **What do you need to join us?** * Completed high school education; * **Prior experience** as a Quality Monitor, auditor, or operational supervisor in a call center. * Maturity and responsibility to work autonomously, understanding your role and the importance of close operational alignment; * Strong communication skills for regular exchanges and effective feedback delivery; * Ability to work in an organized manner, with attention to detail and accurate recordkeeping; * Basic computer literacy and proficiency in Microsoft Office (spreadsheet and control form filling); * Availability to work full-time (8:12 AM to 6:00 PM); * Interest in quality assurance and people development; **Preferred Qualifications** * Experience in collections and/or credit recovery operations; * Aptitude for delivering feedback and supporting people development; * Analytical mindset with keen attention to improvement opportunities; * Familiarity with quality goals and performance indicators. **Additional Information** **Benefits** * Fixed salary: R$ 2015.78; * Meal allowance: R$31 per workday; * Transportation allowance; * Life insurance; * Gympass; * "Day off"; * "Just dress no code"; * Career development plan; **Additional benefits after probation period:** * Dental insurance; * Multi-benefit card. We are proud to be part of the BP Group, embracing inclusive and innovative principles that champion diversity. We’re waiting for you! Hello! How are you? Before anything else, we believe it’s important for you to understand a bit about us. Bellinati Perez—affectionately called BP by our team—operates in credit recovery, both secured and unsecured, through amicable and judicial channels, applying human, digital, and hybrid negotiation models. With 29 years of experience and tradition, our efficiency and reputation are reinforced, allowing us to collaborate with the largest credit assignee institutions across Brazil. Our team comprises highly qualified professionals—including lawyers, negotiators, analysts, administrators, technology specialists, data scientists, experts, and collateral locators. More than conducting negotiations, we aim to deliver the most comprehensive negotiation experience—ensuring optimal outcomes for both contracting parties and debtors. We’ve created a human-centered journey focused on the best solution for everyone. We’re building history alongside businesses and individuals committed to revolutionizing the collections industry. People who embrace a successful professional journey with BP. Here, you can be WHO YOU ARE! We value diversity and inclusion. We recognize our societal development role—and this is a core pillar for us. We believe that exposure to diverse cultures, behaviors, and attitudes in the workplace is a key differentiator. +5,000 employees We have been certified by GPTW Brazil for four consecutive years—2020, 2021, 2022, and 2023—and rank 17th among the best and largest companies to work for in Paraná. We operate from six hubs across Brazil—from South to Northeast—in Curitiba, Maringá, and Fortaleza. We develop leaders and nurture talent. Our organizational culture is strong—and through our people, we deliver outstanding results for our company. We seek: People like us Who pursue results without hesitation to go beyond Who want to learn—but also teach Who value everyone—without exception. We are Bellinati Perez. Build your career here! ;)
