Operational Support Assistant

Description

Job Summary: The Operational Support Assistant will provide support to operations and support departments, performing activities related to customer service, system configuration, registration management, and issuance of fiscal documents. Key Highlights: 1. Handle requests and prioritize demands to ensure prompt service. 2. Create and maintain operational structures in the system to ensure accurate calculations. 3. Manage registrations and issue fiscal documents to ensure legal compliance. We are seeking an **Operational Support Assistant** who will provide support to the headquarters' operations and support departments regarding the issuance of fiscal documents. Work Location: **Maringá/PR** Employment Type: **Full-time, CLT** **Learn More About Us:** Transpanorama Transportes S/A has over 35 years of history and ranks among Brazil's largest fleets, with more than 1\.200 owned trucks. We operate nationwide, transporting grains, liquids, industrialized goods, e\-commerce shipments, and postal cargo. Today, we have over 2\.300 employees; our headquarters is located in Maringá\-PR, and we operate over 70 branches across Brazil. **\#jointhetpteam** For questions about applying to our job openings, access support by clicking here: https://support\-candidates.gupy.io/hc/pt\-br **Responsibilities and Duties** As an **Operational Support Assistant** at Transpanorama, you will perform the following activities: * Handle operational requests (headquarters and branches) via communication channels, registering and prioritizing demands to ensure prompt and aligned service. * Create, configure, modify, and maintain operational structures in the system—including freight rate tables, routes with checkpoints, geofences (polygons), and load scheduling—applying parameters defined by operations to ensure accurate calculations and standardized routines. * Manage system registrations for vehicles, drivers, owners, customers, participants, and negotiating groups, validating data and updates to maintain a consistent and reliable information database. * Issue, supplement, and replace fiscal documents (CT\-e, MDF\-e, freight letters), as well as cancel documents and payments when necessary, following fiscal regulations and internal procedures to ensure legal compliance and prevent inconsistencies. * Link payments via OST to corresponding revenue documents, verifying data and deadlines to ensure integrity in financial control. * Conduct system tests and validations before implementing operational changes to prevent failures and disruptions. * Monitor automated integrations of CT\-e’s and tax payment slips, verifying balances and releases to ensure operational continuity and freight release. **Requirements and Qualifications** **Basic Requirements:** * Completed high school education; * Proficiency in Microsoft Office. **Preferred Qualifications:** * Excel proficiency. * Pursuing a degree in Logistics or related fields. * Professional experience in the transportation sector. **Additional Information** **Benefits Designed For You!** At Transpanorama, your well-being, development, and quality of life come first. Check out the benefits we’ve prepared for you: * Birthday Day Off: Celebrate your special day with an exclusive day off! * On-site Cafeteria: Convenient and free meals—no need to commute. * Co-payment Health Plan: Take care of your health and your family’s. * Dental Plan: High-quality dental care to keep your smile healthy. * Benefits Club: Exclusive discounts and advantages on products and services. * G10 Gas Station Fuel Discount: Extra savings for those using their personal vehicle. * G10 Grill Restaurant Discount: Delicious meals at special prices just for you. * Attendance Bonus: Recognition and reward for your dedication and punctuality. * Corporate University: Learn and grow with access to exclusive training and content. * Newborn Voucher: A special gift to celebrate the arrival of a new family member. * Sest Senat (Nutrition, Psychology, Dentistry, and Physiotherapy): Support for your physical and mental health through specialized care. * Wellhub (Gympass): Access to gyms, fitness activities, and wellness—all in one place. **Here, you don’t just work—you develop, take care of your health, and feel valued!** Join our team! **Transpanorama** Transportes is a publicly traded company positioning itself as a leader in road freight transportation. With over **30 years** of history, the company’s management continues investing increasingly in people and innovation. As examples, we highlight five key points: * TP is certified by **GPTW (Great Place to Work)**; * Implementation of a **Control Tower**, the most advanced in Brazil; * Recently held a 24-hour innovation marathon—the **Hackathon InovaTP**; * Our fleet includes **1\.200 owned trucks**, all new and equipped with cutting-edge onboard technology; * The company holds **ISO 39\.001** certification, demonstrating its commitment to road safety. Do you know what we transport? Here’s a quick overview: *grains, seeds*, agricultural pesticides, and the entire supply chain linked to one of our nation’s greatest assets—**agribusiness**. We also transport various types of liquids across Brazil, such as *fuel and vegetable oil*. Additionally, we carry **industrialized goods, e\-commerce shipments, and postal cargo**. Indeed, we rank among the top companies providing dedicated services to the **Brazilian Postal Service (Correios)**. The company also operates through truck outsourcing, maintaining **70 units** across Brazil. **Transpanorama** is growing and already stands out in leading economic, agribusiness, and transportation annual reports. Management understands that only a qualified and committed team can achieve even better results. Today, we have over **2\.300 employees** nationwide. Here’s another excellent update: We currently have open positions for individuals eager to make a difference and build a fulfilling career. For questions about applying to our job openings, access support by clicking here: https://support\-candidates.gupy.io/hc/pt\-br **\#jointhetpteam**