The **Growth 7 Group** is a diversified conglomerate focused on strategy, innovation, and sustainable growth, operating as a holding company that connects and accelerates businesses across various sectors—including international citizenship, technology, and real estate development. The company operates under the trade name Growth7, with its headquarters located in Barueri, SP. We are seeking a proactive and organized **IT Analyst** to join our team. You will be the key player in optimizing our team’s workflow—handling support tickets across all complexity levels (L1 to L4) and ensuring the success of both daily operations and cybersecurity initiatives. **Responsibilities and Duties** **Ticket Management:** Receive, diagnose, and resolve support tickets (L1 to L4) via Jira, ensuring satisfaction among our employees. **Technical Support:** Provide hardware, software, operating system (Windows/Linux), and network infrastructure support. **System Administration:** Manage accounts and permissions in Google Workspace (Admin Console, groups, security policies). **Cybersecurity Projects:** Actively collaborate in planning and implementing Azure AD (Entra ID) and MDM (Mobile Device Management) projects. **Continuous Improvement:** Document procedures and consistently seek improvements in IT processes and infrastructure. **Requirements and Qualifications** Prior experience as a Support Analyst, IT Analyst, or similar role. **Tools:** Proficiency in Jira Service Management or similar ticketing tools. **Technical Knowledge:** Understanding of networking (TCP/IP, DNS, DHCP), information security, and Google Workspace administration. **Cybersecurity:** Experience or strong interest in Azure AD (Entra ID) and MDM for identity and device management. **Communication:** Ability to communicate clearly and concisely with both technical and non-technical stakeholders. **Growth 7 Profile:** A growth-oriented mindset, commitment to continuous learning, and passion for solving challenges. **Preferred Qualifications:** Microsoft Azure certifications (e.g., AZ-900, AZ-104). Google Workspace Administrator certification. Scripting language knowledge (PowerShell, Bash). **Additional Information** * Location: Alphaville/Barueri, SP * Work Model: On-site, Monday to Friday during business hours. * Employment Type: CLT (Consolidated Labor Laws contract) * Salary: BRL 3,200.00 * Benefits: Meal voucher (BRL 31.00/day) + transportation allowance (6%). The Growth 7 corporate group exists to uphold the philosophy that: We are better when we LEARN, evolve when we PRACTICE what we learn, and grow—as professionals and individuals—when we ADVANCE with that knowledge. Is this also your life philosophy? Explore our opportunities and join our team!