Job Summary: Responsible for making and confirming tour and transfer reservations, organizing data in systems, and assisting in problem resolution to ensure customer satisfaction. Key Highlights: 1. Experience in reservations or customer service in receptive tourism. 2. Basic knowledge of reservation systems and Microsoft Office. 3. Strong communication skills, organization, and attention to detail. #### **Main Responsibilities:** * Make inbound and outbound tour and transfer reservations, ensuring accurate data entry into internal systems. * Confirm reservations with operators and customers, guaranteeing execution of contracted services. * Organize and update spreadsheets and reports related to reservations and customer service. * Assist in resolving any issues arising during the customer experience, maintaining satisfaction and loyalty. #### **Mandatory Requirements:** * Prior experience in reservations or customer service in receptive tourism. * Basic knowledge of reservation systems and Microsoft Office. * Strong verbal and written communication skills. * Organization and attention to detail. * Availability to work flexible hours, as required. #### **Desirable Requirements (Advantageous):** * Knowledge of foreign languages, especially English and Spanish. * Degree in Tourism, Hospitality, or related fields. * Customer service and conflict resolution skills. #### **Benefits:** * Home Office Allowance: * Medical Assistance: * Dental Plan: * + Health and Wellness Programs: * Educational Partnerships: * Life Insurance * Complimentary Services from Grupo Luck #### **Work Schedule and Hours:** * Shift: Monday to Friday with alternating weekends.