At V4 Company, we don't play to lose. We are always ahead, connecting strategy and performance to ensure predictable growth for our clients. Our Accounts team is a key player in this process. If you're looking for challenges and want to grow in a fast-paced environment, this opportunity is for you! **Our way of working:** * Transparency and attitude define our daily routine. * Collaboration is essential – we trust each other to achieve results. * No rigid hierarchies: here, you have the autonomy to decide and act. **If this resonates with you, come grow with us!** As a **Mid-Level Account Manager**, your mission will be to autonomously manage medium-complexity projects and accounts, ensuring an exceptional customer experience (Customer Care) while identifying opportunities for contract expansion and monetization. You will be responsible for managing resources, deadlines, scopes, and budgets, guaranteeing results delivery and client satisfaction. ***Key responsibilities:*** * Negotiate retention and expansion strategies. * Lead strategic meetings and propose optimizations aligned with the client's business. * Analyze and interpret financial and performance metrics. * Identify upsell and cross-sell opportunities. * Detect churn signals and suggest preventive actions. * Propose and execute strategic improvements based on benchmarking and competitive analysis. ***Requirements:*** * Intermediate knowledge in scope, budget, and dashboard management. * Ability to independently manage conflicts and crises. * Skill in guiding sales teams on negotiation techniques. * Solid understanding of sales metrics and sales funnel. * Strategic planning with goal and KPI definition. * Intermediate knowledge of SPIN Selling. * Retention strategy based on predictive metric analysis (LTV, Health Score). ***What we offer:*** * Benefits will be informed by the recruiter. * Access to Staage courses. * Onhappy – corporate leisure travel benefit. * Dynamic and collaborative environment. * Professional growth opportunities. * Continuous development and constant learning. * Meritocratic management. * Partnership opportunity based on performance and cultural alignment with the business.