We have an opportunity for you **Welcome to our selection process!** We have an exclusive opportunity for you if you have already worked and/or currently work in the training field. We are looking for a creative individual who enjoys communicating and sharing knowledge, with an analytical and solution-oriented mindset, as you will be responsible for Initial and Ongoing Operational Training. If this resonates with you and you seek growth, join our training team! * Exclusive process for candidates with experience in the training field. * + Work model – On-site. **Responsibilities and duties** * Delivering training – Initial Training, Ongoing Training, and Transfers; * Correctly requesting system access and performing tests – according to the specific requirements of each service island. Notify relevant departments in case of failures or resets; * Guiding employees to complete Mandatory Courses during the training period – in case of errors, failures, or resets, contact the responsible departments; * Recording attendance/absence in the system; * Filling out the Training Logbook/Electronic Attendance List; * Sending reports to Operations and other departments with updated classroom information (attendance/absence, grades, etc.); * Conducting post-delivery follow-up of operators, tailored to each client’s requirements; * Performing operational observation/immersion to understand processes and identify improvement opportunities; * Providing feedback and monitoring performance within the classroom; * Monitoring trainee dismissals from training due to operational issues (TO) or low performance during training; * Opening support tickets (infrastructure, etc.) to ensure classroom functionality for trainees; * Updating training materials and lesson plans for minor corrections (processes/procedures); * Tracking delivery results at 30/60/90 days using available tools; * Developing action plans/improvement strategies for delivered classes, to be implemented within 30/60/90 days after delivery; * Participating in meetings with Operations and other departments whenever requested; * Participating in audio sessions, training sessions, and calibration sessions for capacity building and development; * Preparing and participating in Results Presentation meetings; * Ensuring your continuous development through courses, operational immersion, and studying available tools; * + Supporting administrative activities within the Staff team. **Requirements and qualifications** * **Exclusive process for candidates with experience in the training field.** * Currently pursuing or having completed a Bachelor’s degree; * Proficiency in Microsoft Office Suite (Word, Outlook, PowerPoint, Excel); * Proactivity; * Creativity; * Dynamism and agility; * Strong verbal and written communication skills; * Analytical thinking; * Organizational skills; * + Interpersonal relationship skills. **Additional information Salary** R$1,800.00 **Working hours:** 6 days on / 1 day off: 8:00 AM–3:40 PM / 1:20 PM–9:00 PM. **Work schedule:** 200 hours per month | 6 days on / 1 day off schedule, with Sundays off **Benefits** * Transportation allowance; * Meal voucher and/or food allowance; * Life insurance; * Funeral assistance; * Daycare assistance / Assistance for children with disabilities; * Product discounts; * Dental care plan; * Health insurance; * Discounts at gyms / sports facilities; * Educational partnerships offering course discounts; * Pet health insurance; * Career development plan. **Work location: Nova São Paulo III Unit –** R. Paul Valery, 255 – Santo Amaro, 04719-050, São Paulo, SP, Brazil PROCESS STEPS * 1Registration * 2Microsoft Office assessment * 3Screening * 4Interview with Hiring Manager * 5Hiring Atento has been a benchmark in the BPO sector for many years. Now, we’re taking it a step further, leading the Business Transformation Outsourcing (BTO) movement—a new way to transform customer experience. We achieve this by combining **consulting, artificial intelligence, people empowerment, and operational excellence.** **Our strength lies in our people.** Passionate specialists capable of making technology simple, effective, and truly impactful. If you identify with this purpose, value empathy, and believe technology should serve people, join us! Here, you’ll be part of transformative experiences that foster connection and deliver real results. **Also explore our other Career Portals:** Atento Digital Portal – for those interested in digital marketing and social media roles; Atento Corporate Portal – for those seeking roles in administrative and Facilities areas; Atento IT Portal – dedicated to technology professionals; Atento PAP Portal – for external sales representatives/supervisors (door-to-door); Interfile – featuring positions focused on back-office solutions and process management; PcD Portal – exclusively for persons with disabilities. Tip: Keep your information always updated and complete, and try to complete one application process before starting another—agreed? All our job openings are open to persons with disabilities and beneficiaries rehabilitated by Social Security.