Opportunity to join Realize CFI’s Operations team as a Financial Products Back-Office Analyst, focused on efficient, secure, and culturally aligned internal support and operational processes. **Responsibilities and duties** * Handle and resolve customer complaints and requests; * Provide operational support to internal company departments; * Collaborate with the Tangibles team on processes related to card and statement manufacturing and delivery; * Participate in meetings and working groups aimed at process improvement and operational efficiency; * Engage with other LRSA Group companies to enhance the customer service journey; * Support internal and external audits by providing information and reports; * Automate operational routines using digital tools; * Monitor operational metrics and propose continuous improvements; **Requirements and qualifications** * Completed undergraduate degree in Administration, Law, Economics, Accounting, or related fields; * Prior experience in customer service, call centers (SAC), customer relationship management, or administrative roles; * Strong verbal and written communication skills for interacting with customers and internal departments; * Intermediate proficiency in Microsoft Office Suite; * Ability to work effectively in teams and adapt to diverse scenarios; **Preferred qualifications** Knowledge of Continuous Improvement, KPI Management, and OKRs Proficiency in Power BI and Databricks to support metric organization. Knowledge of Agile methodologies and RPA. **Additional information** **Internal applications accepted until 12/12.** Porto Alegre/RS – Hybrid work model. You dream, we deliver! Realize CFI – Credit, Financing, and Investment – is the financial institution within Lojas Renner S.A.’s Fashion and Lifestyle Ecosystem, created to meet customer needs through products and services offering benefits and differentiation. Currently, we operate the Renner Card and Meu Cartão, enabling purchases both within and outside the group’s brands, as well as Quick Cash Advances and Insurance products. Designed to be transparent and engaging, these solutions provide comprehensive offerings for fashion and lifestyle consumers. If you’re passionate about learning, sharing, and teaching; if you value respect, diversity, and inclusion—this is where you belong. Join our team of 24,000 professionals united to delight customers alongside the Realize, Camicado, Renner, Youcom, Ashua Curve & Plus Size, and Repassa brands. So, are you ready to drive this transformation with us? #WhatExcitesYouExcitesUs