We are the most diverse educational group in the country. Every day, we create incredible futures through innovation. We roll up our sleeves to turn ideas into reality. We face challenges with resilience and adapt to constant change. Here, we are a team—not heroes—guided by the desire to make a difference and connected in one unique way: the \#CognaWay. Our relationships are direct and respectful, and our students’ and customers’ success is our success. Moreover, we value diversity because we know that the more diverse our repertoire, the more comprehensive and inclusive we become. Together, we empower people to build a better version of themselves! So, are you ready to join the absolute leader in the educational sector? Join Cogna. **Responsibilities and duties** * Provide clear and objective customer service, ensuring satisfaction and resolution of requests. * Manage and organize administrative documents, maintaining order and ease of access. * Schedule appointments and meetings, ensuring adherence to established deadlines. * Perform billing-related activities, monitoring payments and outstanding items. * Collaborate within a team to achieve organizational goals. * Demonstrate proactivity in identifying and solving administrative problems. * Maintain efficient and organized communication across different company departments. **Requirements and qualifications** * Completed high school education. * Technical course in administration (desirable). * Knowledge of administrative process management (desirable). * Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Strong communication skills. * Experience in public-facing service and document management. * Behavioral competencies such as organization, resilience, and teamwork. * Ability to communicate clearly and concisely. * Strong communication skills. **Additional information** **Work schedule:** Monday to Friday, from 7:30 AM to 6:00 PM. **But wait—there’s more!** * Undergraduate and postgraduate scholarships: available at our educational units for you and your dependents (spouse and children). * Birthday day off: choose one day to relax and celebrate. * SESC membership: access numerous opportunities to improve quality of life. * Univers pharmacy plan: discounts on a wide variety of medications. * Corporate university: diverse learning paths and free courses offered through our corporate university to support your continuous development. * Book discounts: purchase top titles from our publishing houses. * Wellhub (Gympass): stay active in your daily life. * Ninho Program: a dedicated program supporting our families expecting a new baby. * Valoriza – Internal Recruitment Program: accelerate your career through internal opportunities. * Life insurance: mandatory benefit for all CLT employees, provided at no cost; coverage begins on your admission date. Here, we believe in respect, diversity, and inclusion in all its forms. All qualified candidates will be considered without regard to race, gender, gender identity or expression, sexual orientation, nationality, genetics, disability, or any other basis. Our purpose is to continuously advance and generate employability for diverse talents. Join us and enrich our team! Innovation drives us forward. Cogna is one of the world’s largest education organizations and a pioneer in Brazil. Our mission is to “empower people to build a better version of themselves.” With over 50 years of tradition, we are now among the world’s largest education companies, operating an extensive business model offering abundant growth opportunities. We deliver educational products and services spanning from early childhood learning to senior education. \#HereIsCogna—we embody the evolution and dynamism of a young startup, yet backed by the infrastructure of a large enterprise with over 70 brands. Here, we act with our students’ success in mind. We are passionate about education and value people. We take responsibility for making things happen—always generating sustainable value—and together, we achieve more. We are **Cogna!**