Junior Support Assistant

Description

Job Summary: We are looking for a proactive and technology-passionate Junior Support Assistant to join a team that values professional development and offers a collaborative work environment. Key Highlights: 1. Customer Service and Technical Support with a focus on customer satisfaction 2. Assistance in change management and identification of technical errors 3. Opportunities for development in a collaborative work environment **About the Role:** We are seeking a proactive and technology-passionate professional to join our team as a **Junior Support Assistant**. If you have a strong desire to learn and wish to launch your career at a company that values professional development, this is your opportunity! **Day\-to\-day responsibilities:** * **Customer Service:** Serve as the first point of contact for our customers, logging and analyzing tickets in our CRM system. * **Technical Support:** Provide clear solutions and guidance, ensuring SLA compliance and customer satisfaction. * **Ticket Analysis:** Verify prerequisites, log interactions, and request additional information when necessary. * **Remote Access:** Perform database queries while strictly adhering to security procedures. * **Change Management (CM):** Assist in applying checklists and process flows for change management activities. * **Error Identification:** Identify and simulate technical errors in the GA \- Global Antares system, escalating them to the responsible team. * **Efficient Communication:** Respond promptly to email and Teams requests, keeping customers informed about ticket status. * **Documentation and Improvement:** Document solutions, identify areas for improvement, and contribute to creating support materials. **What We’re Looking For:** * Basic Microsoft Office proficiency; * Certifications in LGPD-related courses **Nice to Have:** * Knowledge of SQL commands for queries (SELECT). * Business rules related to Payroll and/or Attendance and Access Control. * Experience in customer service (internal or external). * Basic English or Spanish **What We Offer:** * Market-competitive salary. * Profit-sharing program (PLR); * Benefits including health and dental plans, life insurance, meal or food allowance, and transportation allowance; * Home office stipend and childcare assistance; * Gym membership programs — Gympass and TotalPass; * Tenure-based recognition program and Quality of Life program; * ZenKlub platform for your well-being; * Collaborative work environment and opportunities for development; We look forward to meeting you!