Junior IT Analyst

Description

**Company Description** Serasa Experian is the first and largest Datatech company in Brazil. As a leader in intelligence solutions for risk and opportunity analysis—with focus on credit, authentication, and fraud prevention journeys—it leverages cutting-edge technology, innovation, and top-tier talent to transform risk uncertainty into optimal decisions, helping individuals achieve their dreams and enabling businesses of all sizes and sectors to thrive. We have 22\.000 people operating across 32 countries, and every day we invest in new technologies, talented professionals, and innovation to help all our customers maximize every opportunity. With its corporate headquarters in Dublin, Ireland, Experian is listed on the London Stock Exchange (EXPN) and is a constituent of the FTSE 100\. **Job Description** Act as the technical focal point between clients, the Product team, and internal departments—ensuring excellence in service delivery through in-depth technical analysis, deep product expertise, and active participation in continuous process and solution improvement—including code-level, data-level, and integration-level diagnostics. **Qualifications** **What We’re Looking For:** * Currently pursuing or having completed a degree in Systems Analysis and Development, Computer Science, or related fields; * Solid knowledge of: SQL / MySQL, REST API architecture, code reading and comprehension; * Experience with management and documentation tools: Jira and Confluence; * Strong process orientation, organization, and commitment to continuous improvement; * Excellent analytical ability and logical reasoning; * Clear, concise, and problem-solving-oriented communication. **Responsibilities:** * Provide specialized technical support to internal and external clients, analyzing incidents, system errors, and product-related questions—with close involvement in logs, databases, and integration flows; * Perform technical failure analysis, including: database queries (SQL), payload validation, log analysis, and evaluation of API and service behavior; * Support the Product team with technical inputs, impact analyses, customer feedback, and identification of improvement opportunities or fixes; * Conduct technical triage of bugs versus enhancements, collaborating with development squads; * Log, track, and manage technical requests using management tools (Jira), ensuring technical clarity and traceability; * Document processes, workflows, business rules, integrations, and technical solutions in Confluence; * Actively contribute to standardization and evolution of technical support and service processes; * Collaborate effectively, serving as the technical liaison across departments. **Preferred Qualifications:** * Knowledge or experience with Elastic / Elasticsearch (queries, filters, data and event analysis); * Knowledge of: PHP, JavaScript, Vue.js, Golang; * Experience working in product, technology, or agile environments; * Prior experience in technical support, specialized customer service, or technical operations; * Experience analyzing production incidents. **Behavioral Profile:** * Analytical, technical, and data-driven mindset; * Proactivity in identifying problems, bugs, and improvement opportunities; * Ability to navigate seamlessly among technical, product, and process perspectives; * Organization, sense of priority, and attention to detail; * Commitment to quality, operational efficiency, and customer experience. **Additional Information** Serasa Experian is much more than you imagine. With a purpose to create a better future by expanding opportunities for individuals and businesses, in Brazil we are over 4,000 people working across diverse teams and specialties. Here, every skill and dimension of diversity complements one another—and you can work on what you love most. We are committed to building an inclusive culture and an environment where people can balance their careers with personal commitments and interests—prioritizing well-being. We dedicate ourselves wholeheartedly to being one of the best and most innovative companies to work for in the country—enabling incredible experiences and careers for our people. Our strong “people-first” approach is externally recognized through numerous market certifications: we’ve been awarded by Great Place To Work™ in 24 countries and received the international Top Employers certification, in addition to being recognized as one of the best employers for young professionals and holding a 4.6 rating on Glassdoor. Each recognition affirms that we’re on the right path—delivering an ever-better workplace for our talents.