SUPPORT TECHNICIAN - Center

Description

Job Summary: IT professional for on-site technical support, including end-user assistance, equipment maintenance, and software support. Key Highlights: 1. On-site Field Service support to end users and technical support for equipment. 2. Assistance in application certification testing and event support. 3. VIP support for directors and regional managers. An IT solutions company is seeking a Support Technician in Mauá (Center). 3AM IT is a company specializing in information technology solutions. We provide consulting services, software development, and technical support to companies across various sectors. **Responsibilities:** On-site Field Service support to end users: support for laptops/desktops, smartphones/tablets, equipment onboarding/offboarding/relocation within the asset park, as well as printer maintenance and network mapping. Software and microcomputer support: certification testing of new applications, systems, and equipment; technical assistance at events and video-conference rooms (with travel arranged and covered by the client). VIP support for directors and regional managers, ensuring priority assistance and differentiated handling. Telecommunications activities: coordination with data and telephony service providers up to the rack, service restoration (data/voice), and execution of basic tests prior to concluding technical visits. Equipment rollout execution, inventory management, stock control, and other operational routines related to field service. Previous experience as Technical Support Analyst, Customer Service Specialist, Computer Technician, or IT Technical Support may indicate alignment with some responsibilities of this position. Completed technical training required. Relevant experience necessary. **Compensation and Benefits:** * Salary: BRL 1,900.00 * Kilometer reimbursement * Dental plan * Health insurance * Dental insurance * Life insurance **Additional Information:** * Employment type: Full-time, on-site. * Schedule: Full-time * Working hours: Business hours. Monday to Friday. Rotating 5×2 schedule.