Commercial Assistant

Description

We are hiring for a company with over 35 years of experience serving both public and private markets, recognized for its audiovisual solutions, videoconferencing, and interactive technologies tailored to education and corporate environments. We seek a professional with commercial experience, a structured profile, and strong sense of responsibility to serve as strategic support to the sales team, ensuring operational efficiency and excellence in customer service. If you possess analytical thinking, strong communication skills, and enjoy working behind the scenes of the commercial process, this opportunity may be ideal for you! **About the position:** * Work model: On-site * Employment type: CLT (Consolidation of Labor Laws) * Working hours: Monday to Friday (8:00 AM to 5:48 PM) * Position: Commercial Assistant * Location: Ribeirão Preto / Cravinhos (SP) (candidates from nearby regions will also be considered – please consider commuting time) **Compensation and Benefits:** * Fixed salary: BRL 3,000.00 + commission * Health insurance * Dental insurance * On-site meals * Transportation allowance * Parking **Your responsibilities:** * Customer service via phone, email, and other channels * Support for external sales representatives * Order entry, tracking, and management in the system * Support throughout the sales cycle (more consultative and longer-duration processes) * CRM (Moskit) updates and usage * Organization of commercial information and follow-ups * Liaison with internal departments to ensure deadlines and deliveries * Support for pre-sales activities (no active prospecting) **What we’re looking for:** * Completed bachelor’s degree (mandatory) * Prior experience in commercial roles (mid-level to senior) * Experience in commercial customer service and administrative routines * Familiarity with CRM systems and other software * Proficiency in Microsoft Office Suite (intermediate Excel) * Strong communication skills, active listening, and clarity in speech * Proactive, organized, and responsible mindset **Preferred qualifications:** * Experience with durable goods or industrial environments * Knowledge of sales techniques * Experience with Moskit CRM **Technical Competencies:** * Order and commercial process management * CRM usage * Pipeline organization and follow-ups * Sales cycle support * Commercial data analysis and control **Behavioral Competencies:** * Active listening and empathy * Assertive communication * Organization and attention to detail * Proactivity and autonomy * Resilience and adaptability * Emotional intelligence * Ability to handle multiple tasks simultaneously **What we expect in the first 90 days:** * Adaptation to company routines and systems * Organization and mastery of the order workflow * Effective support to the commercial team * High-quality customer service * Contribution to process improvements and customer satisfaction Minimum Education Level: Bachelor's Degree