Job Summary: The candidate will be responsible for monitoring and responding to complaints across various platforms, recording, tracking, and directing incidents toward resolution, ensuring professional service. Key Highlights: 1. Monitor and respond to complaints on review platforms 2. Track the progress of case handling until resolution 3. Ensure clear and professional responses aligned with company standards * Monitor and respond to complaints on platforms such as Google and other review channels; * Record and track customer incidents; * Direct complaints and requests to internal responsible parties within each unit or department; * Track the progress of case handling until resolution; * Ensure clear, professional, and company service-standard-aligned responses. * Requirements: * Strong written communication skills; * Organizational skills and attention to detail; * Ability to handle complaint situations and mediate with customers; * Basic knowledge of customer service and administrative routines. Employment Type: Full-time CLT Compensation: R$1\.800,00 per month Benefits: * Meal allowance * Transportation allowance Work Location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
