IT TECHNICIAN

Description

Job Summary: The professional will provide IT support and Help Desk services, addressing business needs and performing maintenance on computer systems and IT infrastructure. Key Highlights: 1. IT support and Help Desk operations 2. Technical analysis, diagnosis, and resolution in IT environments 3. End-user support for computer systems Support business areas in response to IT and Help Desk service requests. Work with computer systems, machine formatting, cable crimping, Wi-Fi configuration, printer configuration and maintenance, switch installation, and generation of Level I IT diagnostics for reporting to subsequent support levels. **Responsibilities and Duties** * Provide support to users of computer systems. * Analyze, diagnose, and implement technical corrections in Level 1 IT environments. * Monitor, update, and generate reports using the Help Desk system. **Requirements and Qualifications** Completed or currently pursuing a Bachelor’s degree in Computer Science, Information Systems, Computer Engineering, or related fields. Knowledge in the relevant field is desirable. **Additional Information** **Reside in Ribeirão Preto/SP.** **Work Mode: 100% On-site.** **Administrative hours, Monday through Friday.** **BENEFITS:** Medical assistance; Dental assistance; Life insurance; Gympass; Pharmacy discount; Transportation allowance; Meal voucher and/or food allowance; Profit and Results Sharing (PLR) program, subject to achievement of goals and performance; Baby gift kit; Childcare allowance for mothers (internal benefits subject to specific dates and policies; eligibility determined per current policy); IBH Serviços e Participações is a Highway Platform operated by funds managed by Pátria Investimentos. It is the structure responsible for executing strategic activities, ensuring alignment of best practices across highway concessionaires, and expanding new businesses in the highway concession sector, through an integrated team leveraging scalable transactional experiences and processes for our assets. We promote Diversity, Equity, and Inclusion in all forms. We actively oppose and do not tolerate any form of discrimination, whether based on age, gender, sexual orientation, gender identity or expression, race, color, disability, religion, marital status, nationality, or any other identity marker. **Our Purpose:** Deliver high-quality services to concessionaires, adding scale, governance, and standardization. **Our Vision:** Become a benchmark in service delivery, recognized by our clients as an excellence-driven company. **Our Values:** Efficiency Ethics and integrity Value creation Ownership mindset Long-term commitment Safety and respect for life **Our benefits package includes:**  Medical assistance; Dental assistance; Life insurance; Wellhub; Pharmacy discount; Transportation allowance; Meal voucher and/or food allowance; Profit and Results Sharing (PLR) program, subject to achievement of goals and performance; Christmas basket; Baby gift kit; **We are a Highway Platform that empowers top talent!** **Join our team! \#yourplaceatIBH** Having trouble with registration or experiencing any other issue on the Gupy platform? Access support here.