SENIOR TECHNICAL SUPPORT ANALYST

Description

Job Summary: The professional will be responsible for providing technical support to users, handling tickets related to systems, hardware, networks, and ensuring the performance of customers' platforms. Key Highlights: 1. Telephone, remote, or on-site support for users 2. Requirement analysis, infrastructure construction, testing, and deployment 3. Technical support for operating systems, software, hardware, and networks We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are IT solutions specialists and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is spread across Brazil and around the world. * **Our culture** \- Though physically distant, we stay connected. We hold ceremonies to foster closeness, share knowledge, and stay updated on company news! * **We embrace diversity** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment, valuing and promoting plurality. Therefore, **there is space here for everyone**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our goal** \- To empower our customers' businesses through innovative and sustainable solutions. Are you ready to join us? **Responsibilities and Duties** **What are we looking for?** An organized and attentive individual. **Your day-to-day responsibilities** * Providing user support via telephone, remote, or on-site assistance, as well as logging incidents to enable analysis and resolution of tickets, escalating them to resolver groups when necessary; * Handling tickets related to operating systems, software, hardware, networks, Microsoft Office Suite, databases, printers and peripherals, as well as technical requests concerning services, security, and products; * Delivering technical support to ensure high availability and performance of customers' platforms, and guiding and training users when required; * Performing requirement analysis, infrastructure construction, testing, acceptance testing, and deployment; * Conducting directory mapping, configuring POP/Exchange and Lotus Notes email accounts, setting up user profiles, installing VPN, configuring Active Directory and IP addresses; Performing requirement analysis, infrastructure construction, testing, acceptance testing, and deployment; * **Requirements and Qualifications** **Knowledge in:** * Windows; * Active Directory; * Certificate Services; * Clustering and NLB; * IIS; * Terminal Server; * Computer Networks; * Basic Information Security concepts. **Preferred qualifications** * CITRIX knowledge; * ITIL certification; * MCITP: EA or MCSE certification. **Working Hours** * ****08:00 to 17:30 * Availability for occasional travel and weekend work, as required by client demand. **NOTE:** Hey! If you don’t meet all the job requirements, we still invite you to apply! We’ll carefully evaluate your profile considering all your qualifications. **Additional Information** **What you’ll find here:** * An environment conducive to **learning** and **professional growth** * **Performance evaluations** and **feedback**, aimed at continuous development of our people * **Meal and/or food allowance**, for grocery purchases and meals * **Medical and dental assistance**, ensuring health care for you and your family * **Pharmacy partnership**, offering discounts on medications * **Childcare allowance**, according to current policy * **Gym membership partnership**, encouraging physical activity * **SESC partnership**, offering varied cultural and leisure activities * **Partnerships for education**, including language learning, technology, and online courses * **Payroll-deductible loans**, with attractive interest rates \+ financial education program * **Corporate University and learning paths**, featuring diverse content on technology, soft skills, market trends, and much more * **Employee referral program**, with opportunities for rewards and bonuses * **Group life insurance** Here, stories never run short! So, how about grabbing your cup of coffee, tea, juice, or favorite beverage, learning more about us, falling in love with what we do, exploring our open positions, and joining this ever-growing team?