Secretary / SDR

Description

Job Summary: We are seeking an organized and communicative Secretary/SDR to manage patient appointments, ensuring a professional and well-organized experience from the first contact. Key Highlights: 1. Professional and growing work environment 2. Real opportunities for growth and development 3. Company that values processes, culture, and excellence **About the Role** We are looking for an organized, communicative, and committed **Secretary / SDR**, responsible for the entire **patient appointment management process**, ensuring a professional, clear, and organized experience from the first contact through to in-person attendance. This role is essential to the clinic’s smooth operation and the success of practical classes, requiring attention to detail, proactivity, and strong interpersonal skills. **Main Responsibilities** * Proactive and responsive lead handling (via WhatsApp, phone, and CRM) * Clarifying inquiries regarding: * Procedures * Patient model operations * Dates, times, and pre-appointment instructions * Scheduling patient models according to clinic and class schedules * Proactive appointment confirmation (in advance and the day before) * Reducing no-shows and cancellations through strategic follow-up * Welcoming patients on the day of their appointment * Organizing and delivering physical or digital medical records * Verifying registration data and signed consent forms * Supporting the organization of patient flow on practice days * Accurately recording information in system/CRM * Maintaining constant communication with coordination, instructors, and clinical staff **Daily Routine** * Engaging with leads interested in becoming patient models * Screening and qualifying patients (suitable profile for practical classes) * Ensuring patient attendance on scheduled dates * Keeping the schedule organized and up to date * Tracking attendance, absences, and rescheduling * Ensuring an excellent patient experience from first contact through post-appointment **Requirements** * Strong verbal and written communication skills * Organizational skills and attention to detail * Proficiency with WhatsApp, systems, and digital tools * Proactive, responsible, and committed attitude * Ability to handle high message volume and multiple concurrent tasks * Prior experience as a secretary, receptionist, or SDR is a plus * Experience in aesthetic clinics or healthcare is a plus **Desired Behavioral Profile** * Friendly and welcoming, yet firm when providing instructions * Committed to punctuality, rules, and established processes * Strong follow-up ability and capacity for polite, effective reminders * Mental and emotional organization to manage high-volume workflows * Alignment with a culture of accountability and results-oriented performance **What We Offer** * A professional, organized, and growing work environment * Comprehensive training on processes and client service * Real opportunities for professional growth and development * Opportunity to contribute to a company that values processes, culture, and excellence * Fixed salary + performance-based variable compensation (to be determined) Employment Type: Full-time, CLT (Consolidation of Labor Laws) permanent contract Benefits: * Meal allowance * Transportation allowance Employment Type: Full-time, CLT (Consolidation of Labor Laws) permanent contract Compensation: Starting at R$1.750,00 per month Benefits: * Meal allowance * Transportation allowance Work Location: On-site