OPERATIONAL EVENT ASSISTANT - CUSTOMER SERVICE

Description

Job Summary: Universo AGV is seeking a professional for receptive and proactive customer service, conveying information, clarifying doubts, and performing systemic inquiries. Key Highlights: 1. Provide receptive and proactive service to members and third parties 2. Conduct ongoing systemic inquiries into processes 3. Monitor average service time and achievement of targets The **Universo AGV** is a vehicle protection association that aims, through mutualism, to offer all Brazilians a high-quality, excellent service. It focuses on guaranteeing diverse benefits to members across Brazil who own passenger or commercial vehicles—including motorcycles, cars, trucks, and premium vehicles. **Responsibilities and Duties** * Provide receptive and proactive service to members, third parties, consultants, and managers, conveying information regarding process status and clarifying doubts; * Conduct ongoing systemic inquiries into processes and provide guidance based on the information obtained; * Collect member data requiring system updates and forward it to supervision for implementation; * Monitor average service time and achievement of targets; * Perform service interactions via the system; * Follow up with internal departments regarding pending matters. **Requirements and Qualifications** * Completed high school education; * Basic knowledge of Microsoft Office Suite; * Experience in customer service. **Additional Information** Only Universo AGV members enjoy: * Freedom to dine wherever you prefer using our Caju card, with R$40.00 per workday; * Choose between transportation allowance or fuel assistance; * Your health is one of our top priorities—your gym membership via Gympass is fully covered by us! Plus, dependent plans start at R$29.90; * Co-payment medical assistance provided by Unimed; * Training opportunities through Academia Performance; * Development incentives via partnerships with universities, offering scholarships of up to 50% for undergraduate and postgraduate programs; * Partnerships with language schools, offering special conditions for online or in-person study; * Access to Clube You, providing numerous discounts and benefits at thousands of establishments—including supermarkets, cinemas, pharmacies, hotels, and more; * We also care about your pet—you’ll receive exclusive discounts on assistance plans from our partner Au Happy; * Vehicle protection! 20% discount on Universo AGV association plans! * Gamification program: earn coins each time you hit a target and redeem them for rewards at Up Store. SESC card for you and your dependents to enjoy many benefits nationwide, granting access to quality activities and services at low cost. We are specialists in a shared area of interest. Universo AGV focuses on guaranteeing diverse benefits to members who own passenger or commercial vehicles. A regulated and authorized activity under the laws of our country (Brazil), states, and municipalities. As an association, Universo AGV exists to fulfill collective needs proposed to its members through cooperation.