IT Support Analyst

Description

Job Summary: An IT professional responsible for technical support, system and equipment installation and configuration, incident analysis, ticket management, documentation, and continuous improvement. Key Highlights: 1. IT Technical Support 2. System Installation and Configuration 3. Incident Analysis and Diagnosis JOB POSTING - IT SUPPORT ANALYST I Location: R. Agueda Gonçalves, 240 - Jardim Pedro Goncalves, Taboão da Serra - SP, 06760-900 Schedule: 09:00 to 18:00 - Monday to Friday. **What We Are Looking For:** Education: High school diploma with completed technical training in IT, or bachelor's degree in IT (completed or currently enrolled) Minimum 1 year of relevant experience Flexible availability. ️**Required Knowledge, Courses, and Certifications:** The candidate must possess **advanced knowledge of Microsoft Windows environments** (Windows 7 or later), including **hardware maintenance** and system configuration. Proficiency in **Active Directory**, **Office 365 and Office 2016 or later suite**, and familiarity with the **Modem Desktop MD-100 (Microsoft 365)** are required. Additionally, knowledge of **computer networks**, both wired and wireless, covering **TCP/IP, encryption, and wireless network security**, is mandatory. Complementarily, **basic knowledge of Linux operating systems** and **basic English reading skills**, sufficient for understanding technical documentation and supporting problem resolution, are expected. **Responsibilities:** The professional is responsible for providing **IT technical support**, performing **installation, configuration, and reconfiguration of equipment**, operating systems, and software used by end users—both on-premises and in the cloud. Conducts **incident analysis and diagnosis**, resolving issues independently or collaboratively with vendors and other professionals. Executes **installations of specific applications**, following defined procedures, and performs **basic checks of network infrastructure and cabling**. Additionally, registers, tracks, and resolves tickets in **ticket management systems**, develops **technical procedures for resolving recurring incidents**, and maintains an **up-to-date knowledge base**, contributing to standardization and continuous improvement of support services. What We Offer: Salary: R$ 2.400,00 ️ Meal Allowance: R$ 30.00/day worked Transportation Allowance ️ GoGood Health Insurance ️ Life Insurance SESC Benefits Minimum Education Level: Bachelor's Degree