Customer Service Agent

Description

Job Summary: The Customer Service Agent will be responsible for handling inquiries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience. Key Highlights: 1. Handle inquiries and provide customer support 2. Ensure customer satisfaction and enhance the overall customer experience 3. Excellent communication and interpersonal skills **Company Description** Brilliant Gaming is a global digital entertainment company founded in 2018, with operations in Dubai, Mexico, the United Arab Emirates, and Brazil. Owned by the brands AFun and 6z.Bet, it specializes in online gaming development, sports betting platforms, and innovative technology and design solutions. With over one thousand titles in its portfolio, strategic partnerships across Europe and Asia, and a network of 200 payment partners, the company stands out for its combination of creativity, innovation, and security to deliver world-class digital experiences. **Role Description** This is a full-time on-site position for a Customer Service Agent at our São Paulo, SP office. The Customer Service Agent will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience. Daily tasks include responding to customer requests, resolving issues, and maintaining a high standard of service quality. **Qualifications** * Customer service, customer support, and customer representative skills * Experience in ensuring customer satisfaction and improving customer experience * Excellent communication and interpersonal skills * Problem-solving skills and attention to detail * Ability to work in a fast-paced environment * Prior experience in the gaming industry is a plus * Proficiency in Portuguese * Knowledge of English and/or Mandarin will be considered an advantage Employment Type: Full-time CLT Compensation: R$2\.200,00 \- R$2\.300,00 per month Benefits: * Meal allowance * Food voucher * Transportation allowance