**Description:** Extremely communicative and empathetic Professional, calm, and welcoming demeanor Able to solve problems quickly Good personal presentation Organization and attention to detail Hospitality mindset (hospitality \+ healthcare) 1. Premium reception and welcome: Greet patients with personalized attention. Offer water, support, and guidance while they wait. Observe signs of anxiety, elderly patients, persons with disabilities (PCD), and pregnant women, and provide priority support. 2. Patient navigation: Escort patients to consultation rooms, exams, laboratories, or specific departments. Explain waiting times, workflow, and next steps. Act as a liaison between reception, nursing, physicians, and administration. 3. Problem resolution: Intervene promptly in cases of delays, communication failures, conflicts, or uncertainties. Assist when the patient does not know where to go, what to bring, or how to proceed. 4. Experience management: Monitor patient satisfaction during their visit. Measure internal NPS (quick surveys). Map areas for improvement in the patient journey. 5. Light administrative support: Verify whether the patient has the required documentation. Support internal scheduling with overloaded departments. Provide guidance on follow-up visits, additional tests, reports, and payments. 6. VIP or critical patient care: Accompany high-complexity patients or those expressing significant dissatisfaction. Give special attention to strategic health insurance plans, partner physicians, or recurrent patients. 2512310202491894459