Operations Manager

Description

About the position We are seeking a leadership-oriented professional with operational management experience and a results-driven mindset to assume full responsibility for restaurant management, working directly with partners to grow the operation. We are looking for someone with an owner's mindset, strong leadership capabilities, organizational skills, and strategic vision to develop teams, improve processes, control costs, and increase revenue. Responsibilities * Fully manage restaurant operations * Lead, develop, and hold the operational team accountable * Conduct hiring, training, and offboarding * Ensure excellence in customer service and overall customer experience * Monitor revenue and profitability targets * Control cost of goods sold (COGS), waste, inventory, and operational expenses * Supervise procurement and supplier relationships * Organize staff schedules and daily operational routines * Resolve day-to-day operational issues * Create new processes and improve restaurant efficiency * Provide biweekly reports and progress meetings to partners * Develop strategies to increase revenue and improve overall performance Requirements * Prior experience managing restaurants, bars, cafés, or food service operations * Experience leading teams * Basic knowledge of financial and operational control * Organized, proactive, and execution-oriented profile * Strong communication skills and decision-making ability * Ability to work under pressure and solve problems effectively Advantages * Experience in operational expansion * Knowledge of performance metrics (COGS, average ticket, margin, productivity) * Commercial and strategic mindset * Experience with delivery and multichannel operations Compensation: starting at R$5.000,00 per month Benefits: * Transportation allowance Education: * Completed high school (Mandatory) Experience: * Delivery (Mandatory) * Telephone customer service (Mandatory) * Customer service (Mandatory) Work location: On-site