Telecom Analyst I

Description

Job Summary: A support and operations professional for 4G/5G/SD-WAN communication systems, ensuring high availability and performance through configuration, troubleshooting, and monitoring. Key Highlights: 1. Expertise in 4G, 5G, and SD-WAN technologies 2. Support and operations for high availability and performance 3. Configuration, troubleshooting, and monitoring of links We seek a professional to provide support and operations for communication systems in 4G, 5G, and SD\-WAN environments, ensuring high availability and performance of solutions delivered to customers. Responsibilities include equipment configuration, frequency analysis, switching, troubleshooting, and continuous monitoring of communication links. You will be responsible for remote equipment recovery, technical support to field teams, and interaction with customers and commercial establishments to grant access permissions, while maintaining organized and up-to-date documentation for future interventions. **Responsibilities:** * Perform configurations on 4G/5G/SD\-WAN equipment, frequency adjustments, switching, and technical diagnostics. * Monitor customer telecom link availability and performance, acting both reactively and proactively. * Conduct remote maintenance to recover equipment and reduce technical field visits. * Interact with customers and establishments to grant access to maintenance teams. * Organize and keep updated the documentation history of access credentials and operational information. * Provide support for SIM cards/eSIMs. * Update availability reports and external customer KPIs. * Grant access permissions at sites, stores, and other serviced units. * Provide technical support to field teams during maintenance and interventions. * Analyze and adjust network configurations, including engagement with customers exceeding their contracted data allowance. * Log, track, and close technical tickets via ITSM tools. * Participate in continuous improvement projects for telecom infrastructure and processes. Requirements: * Completed or ongoing undergraduate degree in Telecommunications, IT, Electrical/Electronic Engineering, or related fields (preferred). Certifications and Training (Preferred) * Technical training in Electrical, Electronics, or Telecommunications. * Certifications such as CCNA, NSE, SD\-WAN vendor\-specific, or equivalents. Required Technical Knowledge * Networking and routing protocols: OSPF, BGP, EIGRP. * Technologies: IP/VPN, MPLS, SD\-WAN, dedicated links. * Network troubleshooting, logical fault analysis, and Level 1/2 technical support. * Familiarity with monitoring tools (e.g., Zabbix, Grafana, PRTG) is preferred. **Additional Information:** * Compensation: R$ 3\.054,00 CLT; * Benefits: Medical and Dental Insurance, Life Insurance, Meal Allowance, and Transportation Allowance; * Work Model: Hybrid (Alphaville); * Working Hours: 8:00 AM to 5:00 PM; * Occasional weekend or shift coverage support for the team may be required.