Junior IT Support Technician

Description

Job Summary: Responsible for monitoring helpdesk ticket queues, delivering system training, and providing IT technical support with a solutions-oriented approach. Key Highlights: 1. Opportunities for professional and personal growth 2. A healthy work environment with effective communication 3. Focus on inspiring healthy lives and delighting customers **Address** Rua Gomes de Carvalho, 1327, Vila Olímpia \- São Paulo, SP **What is the work environment like?** **Work model:** Hybrid (3 days onsite, 2 days remote). **Responsibilities** * Monitor helpdesk ticket queues and ensure timely support to all units, focusing on system support; * Deliver system training, prioritizing the company’s core business; * Provide IT technical support, assisting with equipment maintenance and incident resolution. **Requirements** **Technical Requirements:** * Technical qualification in Information Technology or a bachelor’s degree in Systems Analysis, Computer Science, or related fields; * Experience with Service Desk tools and ticket management; * Knowledge of system support, incident analysis, and user assistance. **Behavioral Requirements:** * Strong verbal and written communication skills; * Ability to build interpersonal relationships and collaborate effectively in teams; * Proactivity and problem-solving orientation. **Benefits** * Medical Assistance * Dental Assistance * Parking * Meal Allowance * Food Allowance * Transportation Allowance **Additional Notes and/or Benefits** University partnership program SESC partnership ️ VIP Gold Plan VIP Companion Birthday Day Off **Organization’s Mission** MISSION: Inspire healthy lives. VISION: To become a leading fitness center network, recognized for delighting customers through facility quality, service offerings, accessibility, and affordability. VALUES: Transparency, equal treatment, passion for people, continuous improvement, and owner’s mindset. **About the Organization** Bluefit was founded in April 2015, opening its first unit in Santo André under the brand “Health Place”. It quickly gained market traction due to its excellent cost-benefit proposition. Within six years, under highly competent and specialized management, the network expanded to 102 operational units (present in 14 Brazilian states) as of June 30, 2021\. The network operates both company-owned and franchised units, certified by ABF (Brazilian Franchise Association), and serves over 430,000 active members. **Why join us?** There are opportunities for **growth** within the company; managers are approachable, and the **work environment** is healthy. Senior leadership maintains clear communication across all **Bluefit** units and demonstrates commitment to every location. Rapid expansion, personal and professional development, and advancement potential are our key themes.