Job Summary: Implementation and Services Analyst responsible for implementing solutions and configurations in management systems, training users, and preparing reports—with a focus on process optimization and customer satisfaction. Key Highlights: 1. Impact lives at a technology-driven company in Brazil 2. Collaborate as part of a team to deliver the best results to clients 3. Optimize workflows and design future solutions How about impacting lives by joining a company that enables innovative solutions and technological advancement in Brazil? If you share this purpose, check out our opportunity below and \#ComeWithUs \#BeAttornatus! **But first, one very important point.** Recognized by GPTW as one of the best companies to work for, Attornatus delivers intelligent solutions for judicial process and advisory management to State and Municipal Prosecutors’ Offices. **What we’re looking for?** Responsibility, courtesy, resilience, and teamwork. Caring about delivering the best results to clients is in our DNA. **About the role** The Implementation and Services Analyst implements solutions, configurations, and parameterizations in management and process automation systems for service delivery, conducts user training at client sites, and prepares implementation indicator reports. **Does this role suit you?** **Responsibilities and duties** **In this role, you will…** Conduct interviews with key users and client teams to map and document existing work processes and systems within the Prosecutor’s Office. Identify routines, bottlenecks, and unmet needs. Clearly and systematically document the current process flow (AS-IS). Based on the AS-IS assessment—and in collaboration with the implementation consultancy team and the client—participate in designing an optimized workflow and future solution (TO-BE) within the process management system. Translate client needs by drafting the Vision Document. Perform low- and high-complexity configurations and parameterization of the process management system according to requirements identified during the TO-BE design. This includes configuring user profiles, permissions, workflows, document types, among others—ensuring alignment with the Prosecutor’s Office’s specific needs. Develop test scenarios and validate functional and integration testing of the configured system. Identify, log, and track resolution of non-conformities (bugs or deviations from requirements). Conduct client acceptance testing (UAT). Provide intensive on-site or remote support during the system’s go-live phase. Assist users in resolving ad-hoc issues and ensure a smooth transition to new operations. Collaboratively define and manage the production schedule for training materials, participating in meetings with clients and stakeholders to align expectations. Support analysis of project diagnostic data and information to transform them into strategic and communicative content plans—ensuring materials meet real user needs. Execute technical and pedagogical content creation—including video recording, timing, article writing, exercises, and tutorials—always following review processes. Manage content production tasks and deadlines, while keeping the knowledge base (texts, images, videos) continuously updated per system evolution and client requirements. Monitor access and engagement metrics for published materials, proposing and executing optimizations to improve content performance and clarity. Directly support client training sessions, using developed materials as didactic aids to ensure effective knowledge transfer at the operational level. **Does it resonate with you? Let’s see what you’ll need to join this team!** **Requirements and qualifications** **Technical and behavioral requirements for this role are:** **Technical** Intermediate knowledge of SQL; Degree or ongoing studies in Law, Administration, Systems Analysis, Data Processing, Computer Science, or other Information Technology-related fields. **Behavioral** Ability to learn quickly; Empathy with the client’s logic; Focus on delivering the best customer experience; Commitment to continuous learning; Collaboration—knowing how to offer and ask for help; Proactivity—we think and act like owners; Ethics—non-negotiable for us; **It’s a major plus if you have…** Basic knowledge of non-relational databases (ElasticSearch); Basic knowledge of REST and SOAP; Experience in customer service; Availability for travel. **Do you identify with this? Apply now and unlock your potential too!** **Additional Information** **Last but not least! Check out our (and possibly your) benefits…** 100% remote position. Eco-friendly welcome kit. Sustainability-focused company culture. Ongoing campaigns. Composting incentive. Health insurance plan. Life insurance. Friendly, collaborative environment. Workplace gymnastics. Free Day. Reading allowance. Meal voucher. Caju card gift + birthday chats. Virtual social events. Off-moment time. Continuous development. Innovation Program. Education assistance. Dual screen. Discount partnerships (pharmacies/nutritionists/psychologists). Clude wellbeing app. Totalpass. Home office allowance. Graduation day off. Gift for new children of employees. Return-to-work gift after paternal leave. **Attus**, a company within the Eloware Group, offers a digital prosecution solution powered by **artificial intelligence**, supporting fiscal enforcement management, extrajudicial debt collection, judicial litigation, and advisory services. Combining expertise, **innovation, and technology**, Attus **simplifies** prosecutors’ activities securely, **enhances** their productivity, and **boosts** the outcomes of prosecution offices. Embedded in a strong culture of **innovation and humanization**, the company has been certified as a **great place to work** by Great Place to Work (GPTW). In 2024, it achieved an outstanding trust score of **95%**, reaffirming our care and commitment to our team members. **Join the Attus team!**