We are **Credsystem**. For over 20 years, we have created opportunities for you to achieve even more. Side by side with those who make retail happen every day, we have become experts in your business. We cultivate relationships and open pathways to success. Everything to help you get closer to your customers—in a straightforward, open, and authentic way. We are constantly **innovating** to seek diverse solutions and offer new possibilities for retail. With agility, technology, and renewal—both internally and externally. Who said you can’t solve simple problems while thinking big? Innovate by leveraging what you already know? Grow toward the future while valuing the present? **Join us to make new achievements possible!** **Responsibilities and Duties** **What will your day-to-day look like?** You will be responsible for understanding and identifying the best solution to mediate customer conflicts, adhering to internal company policies, focusing on customer retention through excellent service, and ensuring accurate registration and handling of customer feedback. **Requirements and Qualifications** **What do we expect from you?** * Extensive experience in customer service centers (e.g., Reclame Aqui, consumidor.gov.br, SAC). * Completed undergraduate degree (preferably in Business Administration, Social Communication, Law, Pedagogy, or Information Technology). **Before anything else, know that you’ll stand out exceptionally well in our team if you:** * Have basic knowledge of customer service management tools; * Understand consumer protection legislation; * Possess basic Office suite skills (PowerPoint, Excel, Word, Teams, and OneDrive). **Additional Information** Company located in Alphaville \- Barueri **Hybrid Work Model (3 days per week onsite)** We are always focused on delivering the best experience for our Credsysters: **Learn more:** Meal and food allowance. Medical assistance (for you and your dependents). Dental assistance (for you and your dependents). Two monthly psychological counseling sessions (at no cost). Nutritionist consultation (fully covered by Credsystem). Gympass (to support your health and wellbeing). Well-being Moment (weekly massage sessions to help you stay relaxed). Life insurance. Variable compensation, aligned with your role and goal achievement. University tuition discounts (to advance your career further). Language school partnership (to develop and enhance your second language skills). Birthday day-off. Payroll-deducted loan. Transportation allowance, shuttle service, or parking. Childcare assistance. SESC benefits. Who said you can’t solve simple problems while thinking big? Innovate by leveraging what you already know? Grow toward the future while valuing the present? We are **Credsystem**. For over 20 years, we have created opportunities for you to achieve even more. We cultivate relationships and open pathways to success—in a straightforward, open, and authentic way. We work every day to make new achievements possible—and we want you by our side on this journey! **Ready to explore our opportunities?**
João Silva
Indeed · HR
João Silva
Indeed · HR
