CUSTOMER SERVICE ANALYST

Description

We work tirelessly to connect people. Therefore, working at VERO is the ideal opportunity for you if you enjoy challenges. More than that, it is an opportunity to acquire knowledge and grow within a company that looks toward the future. Our After-Sales team is expanding—please see below for more information about this position. **Responsibilities and duties** * Be responsible for all client after-sales requests; * Monitor installation, repair, and maintenance protocols to ensure service delivery; * Escalate critical cases to partner departments for resolution; * Participate in meetings to align ongoing projects and requests; * Proactively contact clients to identify potential dissatisfaction; * Develop action plans with relevant departments until resolution is achieved; * Receive client escalations to prioritize or expedite requests outside SLA. **Requirements and qualifications** * Completed or currently pursuing a bachelor’s degree in Business Administration, Telecommunications, Communications, Engineering, or related fields; * Proficiency: Microsoft Office Suite, intermediate Excel skills; * Preferred: Courses in Customer Relationship/Service, Telecommunications, and/or Networking. **Additional information** ### **Working hours:** ### **We offer:** * Meal Allowance / Food Allowance * Transportation Allowance * Medical Assistance * Dental Assistance * Life Insurance * PPR (Profit-Sharing Program) * Growth opportunities * Daycare Assistance * Assistance for Children with Disabilities * Day Off (One paid day off during your birthday month) * TotalPass (Discounts at Gyms/Sports Facilities) * Corporate University * PAS (VERO Social Support Program) This position is open to candidates with disabilities (PCDs). At VERO, we value diversity because we believe it is essential to share ideas and diverse perspectives to deliver the representation our customers need! VERO values Privacy and Personal Data Protection. The candidate’s personal data will be processed in accordance with our Privacy Policy on our website https://verointernet.com.br/politica\-de\-privacidade/, under the dedicated section “WHEN YOU APPLY FOR ONE OF OUR JOB OPENINGS”. We are **VERO**, Born from the combination of service quality and agile customer support to simplify every client’s world. Today, VERO ranks among the largest broadband providers in Brazil, serving over one million subscribers. Our purpose is to lead the (r)evolution in customer experience—beyond connectivity alone. It is not just about doing more, but about doing better. Our services serve as bridges enabling people to access knowledge, entertainment, and high-quality, high-speed interactions. We know each person has their own world—and we pay close attention to what their world needs. **VERO—As big as your world!**