Digital Operations Analyst

Description

Job Summary: Responsible for the implementation, monitoring, and support of digital stores, ensuring full functionality and continuous process improvement. Key Highlights: 1. Digital store implementation and support 2. Performance monitoring and incident resolution 3. KPI analysis, continuous improvement, and management Responsible for the implementation, monitoring, and support of digital stores, ensuring full environment functionality and continuous process improvement. Digital store implementation: environment configuration, parameterization, system integrations, and test execution to ensure delivery quality. User and team training: operational team capacity building, promoting efficient tool usage and adoption of best practices. Performance monitoring: monitoring store stability and performance, proactively identifying risks. Support and technical maintenance: ongoing operational support, incident resolution, and proactive fault prevention. Analysis and continuous improvement: root cause investigation, solution proposal, and implementation of process and system improvements. KPI management: tracking and analysis of performance indicators, identifying optimization opportunities and performance enhancement. Analytical, proactive, and results-oriented professional with strong problem-solving skills and experience in dynamic environments. Must be comfortable working with technology, detail-oriented, and possess a systemic view of digital processes. Strong communication skills are essential for interacting with technical and operational teams, along with the ability to prioritize tasks and work in an organized manner. Collaborative profile focused on continuous improvement and operational stability. Responsibilities: Responsible for the implementation, monitoring, and support of digital stores, ensuring full environment functionality and continuous process improvement. Digital store implementation: environment configuration, parameterization, system integrations, and test execution to ensure delivery quality. User and team training: operational team capacity building, promoting efficient tool usage and adoption of best practices. Performance monitoring: monitoring store stability and performance, proactively identifying risks. Support and technical maintenance: ongoing operational support, incident resolution, and proactive fault prevention. Analysis and continuous improvement: root cause investigation, solution proposal, and implementation of process and system improvements. KPI management: tracking and analysis of performance indicators, identifying optimization opportunities and performance enhancement. Minimum Education: Bachelor's Degree * Transportation allowance * Meal allowance * Education assistance * Medical assistance * Dental assistance