**Do you prioritize customer experience and strive to deliver the BEST service?** **If your answer is YES, you are the person we are looking for!** **Join our team!** **\#JoinTP** **Responsibilities and Duties:** Ensure the customer that you will do your best to resolve their issue within your capabilities; Personalize all interactions to convey empathy and courtesy, making the customer feel welcomed and fostering loyalty; Confirm whether the issue reported by the customer matches your understanding in order to identify the best solution and optimize time; Empathize with the customer’s reports or issues during contact; Explore problem details by asking questions to better understand them in a courteous and personalized conversation; Guide the customer through articles or procedures clearly and simply, avoiding technical or complex terminology; Explain clearly and concisely what has been done and what still needs to be performed by the customer, the company, or third parties; Resolve all issues brought by the customer according to current policies and procedures, even when such resolution requires time: Changing passwords; Configuring devices; Restoring accounts or devices; Pairing devices; Canceling services or subscriptions; Directing customers to authorized service centers or other departments; Scheduling technician visits for hardware repairs; Restoring content from backups; Assisting customers in performing cloud or PC backups; Enhancing customer service beyond the customer’s initial expectations; Representing the brand and its partners at all times—especially when the customer is dissatisfied with the proposed solution. **What We Are Looking For (Requirements):** Must be of legal age High school diploma completed Male candidates must present military reserve status or CAM documentation Technical skills and experience in technical support Easy access to the Emaús area – Parnamirim – RN Desirable: Experience in Technical Support or Customer Service **Salary:** R$ 1813.36 \+ Benefits \+ Career Development Plan **Working Hours:** 2:20 PM to 8:40 PM **Schedule:** 6 days on, 1 day off — days off on Sundays **Workday Duration:** 6 hours and 20 minutes **Work Mode:** On-site **Work Location:** Emaús Campus – Parnamirim – RN **NOTE:** Training may occur at a different time than regular working hours. This information will be provided during the interview. **At TP, well-cared-for people build extraordinary results!** We are a market reference in benefits—and it’s no coincidence. Here, we value quality of life, professional development, and the security of our employees. Discover some of the differentiators that make TP an excellent place to work: **Professional Development** * Language Program: available to all employees. * Internal Promotions: we encourage growth from within! * JUMP Career Plan: in just 3 months, you can take your next step. * Educational Partnership: discounts up to 50% to support your development. **Financial Benefits** * Differentiated PLR (Profit Sharing) — we recognize and reward your performance. * Meal Voucher and Food Voucher. * Fuel Voucher (for overnight shifts). * Bullla Card: salary advance and consigned credit. * Life Insurance and Funeral Assistance: peace of mind for you and your family. **Health and Quality of Life** * TotalPass: quality of life and access to a network of gyms. * Health Plan including dependents — we care for those you love. * Daycare Assistance: up to the child’s first 60 months, supporting mothers and fathers. * Quality of Life Program: physical, mental, social, and financial well-being. **All our job openings are inclusive and open to People with Disabilities.** Please note that our selection process consists of multiple independent stages. Throughout the process, you may be invited to participate in new activities as screening progresses. Please remember that attending all stages does not guarantee approval for the position. Your performance will be evaluated by the recruiter only after completion of the entire assessment cycle. **Thank you for your interest in joining TP—we wish you good luck!**