ERP User Support Technician

Description

Job Summary: Provide comprehensive support to ERP system users, manage incidents, monitor operations, and contribute to the knowledge base to ensure continuous system operation and improvements. Key Highlights: 1. Comprehensive ERP user support across multiple channels 2. Incident registration, tracking, and resolution 3. Creation and updating of knowledge base and training materials **Job: ERP User System Support** **Work Mode:** On-site **Job Description:** Provide user support for the system, clarify doubts, and deliver information to ensure continuous system operation. **Job Responsibilities:** * Provide comprehensive ERP user support through simultaneous assistance across multiple communication channels. * Register and track incident progress to ensure resolution. * Monitor and follow up on daily incidents and operations, ensuring compliance with support procedures. * Conduct user training sessions, clarify doubts, and ensure teams understand system functionalities. * Contribute to the creation and updating of the knowledge base, including manuals, procedures, and FAQs, for both internal use and customers. * Develop deep understanding of system usability and collect customer feedback for continuous improvements. * Understand and comply with LGPD policies regarding data handling. * Perform other duties inherent to the position. **Desirable Qualifications:** * Technical or higher education degree in Computer Networks, Computer Science, Information Technology, or related fields; * Knowledge of programming logic.