Technical Consultant Trainee

Description

Job Description: Directly perform customer service activities, including installation, maintenance, address change, equipment removal, and other services; ensure excellence in customer service and customer satisfaction; guarantee service quality by adhering to company standards and procedures; provide technical support, clarify customer inquiries, and apply best practices in customer service. Responsibilities: Perform assigned customer service tasks with high quality and efficiency; Adhere to the pre-scheduled customer service appointments, ensuring punctuality and effectiveness; Ensure customer satisfaction through consultative service, identifying needs and offering appropriate solutions; Keep work tools organized and in good condition, paying special attention to connectorization tools to prevent damage; Properly use personal and collective protective equipment, ensuring one's own safety and that of customers; Understand and apply quality indicators (IRR, IFI) in daily operations to continuously improve service delivery; Actively participate in training and development programs offered by the company to foster professional growth and stay updated on new technologies and procedures. Key daily activities include: Performing installation, maintenance, address change, and equipment removal services; Monitoring and reporting the status of completed services; Following company quality procedures and standards; Participating in training sessions and updates on products and services. Requirements: Completed high school education; Previous experience in customer service is considered a plus but is not mandatory; Strong communication skills, organization, and proactivity; Ability to work effectively in a team; Availability to work flexible hours as required by service needs; Basic knowledge of digital tools and customer service record systems. Minimum Education Level: High School (Secondary Education) Driver's License: Class B * Internet plan discount * Telemedicine * Meal voucher or food allowance * Skello App (e-books and digital books) * Pharmacy benefit program * Citizen Company certification * SESI benefit program * Commuter allowance * Profit-sharing program * Life insurance * Dental care coverage * Medical assistance (with co-payment) * University tuition discounts