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At this level, we expect someone who goes beyond operational tasks: you will have the autonomy to work with our franchises and clients, design retention strategies, and identify growth opportunities, acting as a strategic consultant for our clients.\n\n\n\n\n\n**Responsibilities and duties**\n\n* Developing the customer loyalty program;\n* Maintaining successful relationships;\n* Proposing continuous improvement in the Customer Success area;\n* Continuously evaluating existing customers to ensure a positive product experience;\n* Managing and analyzing engagement metrics;\n* Creating and managing success journeys;\n* Formatting department presentations;\n* Conducting brand satisfaction surveys;\n* Regular communication with franchises and partner stores;\n* Analyzing product performance data;\n* Supporting franchises and partner stores with the technical support platform;\n\n\n**Requirements and qualifications**\n\n* Completed degree in Business Administration, International Trade, Marketing, Advertising, Systems Analysis, or related fields;\n* Experience in customer service;\n* Knowledge of customer lifecycle processes such as Sales, Customer Service, Customer Success, and Customer Relationship Management;\n* Strong communication skills;\n* DIFFERENTIALS\n* Knowledge/experience in the luxury market;\n* Basic knowledge in Customer Experience;\n\n**Additional information**\n\n* Competitive compensation based on experience;\n* Additional benefits including health insurance, flexible card, and profit sharing (PPR);\n* Opportunities for career growth and skill development;\n* Dynamic and collaborative work environment;\n* Opportunity to work in a growing company with potential for learning and professional development.\n\n### **About Cinex:**\n\n\nSpecialists in delivering refined design combined with high-standard service. 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