IT Support Analyst

Description

Job Summary: Responsible for ensuring the availability, maintenance, and updating of IT systems and applications while supporting users and resolving incidents. Key Highlights: 1. First- and second-level technical support to end users in microcomputing 2. Installation, configuration, and updating of corporate systems and applications 3. Preventive and corrective maintenance of IT equipment In this role, you will be responsible for ensuring the availability, maintenance, and updating of the IT systems, applications, and equipment used by the organization. You will directly support end users, resolve incidents, implement solutions, and ensure compliance with company policies, methodologies, and standards. **Responsibilities:** * Provide first- and second-level technical support to end users in microcomputing environments (hardware, software, and local networks). * Perform installation, configuration, and updating of operating systems and corporate applications. * Support Active Directory (AD) administration, email accounts, and access permissions. * Conduct preventive and corrective maintenance on desktops, notebooks, printers, and peripherals. * Analyze and implement technical support solutions based on documentation and industry best practices. * Log, track, and document incidents to ensure traceability and proper resolution of service requests. * Adhere to and apply company-established policies, methodologies, and standards. * Support ERP systems and other corporate applications as guided by provided training and documentation. * Collaborate proactively with internal departments, maintaining a professional, ethical, and proactive attitude in user support. Requirements: **Requirements:** * Currently pursuing or holding a degree in Information Technology, Computer Science, Information Systems, or related fields. * Experience providing support for operating systems (Windows and/or Linux). * Knowledge of corporate applications and ERP systems. * Familiarity with networking, network printing, and peripheral configuration. * Experience installing and configuring software approved by the company. * Knowledge of Active Directory and user account management. * Critical analytical skills and sound judgment to propose problem-solving solutions. **Additional Information:** * Compensation: R$ 3\.266,06 CLT; * Schedule: 8:00 AM to 5:00 PM;; * Work Model: On-site; * Location: Near Paraíso Station