JUNIOR SUPPORT ANALYST

Description

Job Summary: IT professional for first-level technical support, system and hardware maintenance, and ticket management, ensuring technology stability and performance. Key Highlights: 1. First-level technical support and ticket management 2. Preventive and corrective maintenance of systems and hardware 3. Infrastructure and information security support **RESPONSIBILITIES:** * Provide first-level technical support to users, ensuring availability, stability, and optimal performance of workstations and other technology assets. * Receive and log tickets in the service desk tool, resolving incidents according to technical procedures and escalating to higher levels when necessary. * Perform installation, configuration, and preventive and corrective maintenance of operating systems, corporate software, peripherals, and IT equipment. * Support infrastructure activities, including basic networking, printers, cabling, and connectivity. * Guide users on best practices for using IT resources and ensure compliance with internal policies. * Contribute to procedure documentation and asset inventory. **EDUCATION/KNOWLEDGE:** * Bachelor's degree completed in Information Technology. * Experience with service desk; * Networking fundamentals: basic understanding of TCP/IP, DHCP, DNS, corporate Wi\-Fi, and identification of connectivity issues. * Experience with service desk tools: ticket creation, handling, and closure, as well as categorization and prioritization. * Knowledge of Active Directory: user creation and maintenance, password reset, permissions, and groups. * Familiarity with Microsoft 365: Outlook, OneDrive, Teams, SharePoint, and initial management via portal. * Hardware installation and maintenance: memory, HDD/SSD, peripherals, printers. * Information security concepts. * IT asset inventory organization: asset tracking, labeling, equipment control.