Senior Infrastructure Analyst

Description

Job Summary: An IT infrastructure professional responsible for monitoring, administering, and managing network, security, virtualization, and server systems, as well as providing technical support. Key Highlights: 1. Linux and Windows Server system administration 2. Firewall management (Sophos, pfSense, Fortigate) 3. Experience with virtualization environments and infrastructure monitoring * Monitor hosting services, data communications, and IP telephony to ensure availability and performance. * Administer and configure network resources, including DNS, firewall, users, and security policies, ensuring environment integrity. * Manage network security systems, analyzing incident reports and implementing adjustments when necessary. * Verify, validate, and correct backup routines to ensure information security and recoverability. * Respond to and track service requests (SRs), prioritizing demands, identifying business impacts, and directing execution when required. * Provide technical support, resolving tickets within established standards and deadlines. * Administer Linux servers (Red Hat, Ubuntu, Debian) and Windows Server. * Manage firewalls (Sophos, pfSense, Fortigate), including rules, NAT, and access policies. * Configure and maintain VPNs (IPSec, OpenVPN, L2TP, PPTP). * Administer directory services (Active Directory, DNS, DHCP, GPO, File Server). * Manage virtualization environments (VMware, Proxmox, Hyper\-V, KVM). * Perform infrastructure monitoring using tools such as Zabbix and Grafana. * Administer networks (TCP/IP, VLANs, managed switches, and access points). * Perform other activities inherent to the area.