Description
Job Summary:
Provide on-site technical support to ensure the quality of IT services and customer satisfaction, handling incidents and performing troubleshooting.
Key Highlights:
1. On-site technical support
2. Incident resolution and troubleshooting
3. Ensuring customer satisfaction
**Description**
São Paulo/SP \| 100% In-person
Approximately 45 to 50 openings \| Junior / Plenary / Senior
Work schedules
5×2, 8 hours
07:00–16:00
08:00–17:00
10:00–19:00
12×36, 07:00–19:00
NAVA currently has a high volume of Field Service openings in São Paulo/SP !!
To provide on-site technical support, ensuring the quality of IT services and our customers' satisfaction.
**Responsibilities and Duties**
Daily Activities:
Handle on-site incident requests;
Execute checklists, gather information, and complete visit conclusion forms;
Log incidents in the ticketing tool and perform troubleshooting until resolution;
Monitor incident tickets, keeping them updated with information on performed activities;
Contact other resolving departments when necessary;
Understand customer needs and respond according to predefined procedures.
**Requirements and Qualifications**
Requirements
Completed high school education;
Currently pursuing or having completed a college degree in IT or Electrical Engineering is a plus;
Knowledge of microcomputers;
User support techniques.