Collection Assistant I Mooca - Temporary

Description

Job Summary: Responsible for regularizing condominium debts through negotiations and formalizing agreements, aiming to reduce delinquency and maintain the financial health of condominiums. Key Highlights: 1. Handling condominium debt regularization. 2. Focusing on reducing delinquency and improving the financial health of condominiums. 3. Promoting clear, objective, and respectful negotiations. **About Us:** The Lello Group always looks toward the future, focusing on technological development to deliver enchantment, transparency, autonomy, and empowerment to our clients. We provide high-quality services, keeping pace with market transformations to offer a seamless and efficient experience across all contact channels. Our goal is to streamline the real estate market and condominium management, promoting an increasingly digital residential and administrative journey. Committed to excellence in service, processes, and business, we strive to deliver a unique and differentiated value proposition to our clients. **Your Mission Here Will Be:** To handle condominium debt regularization through negotiations and formalization of agreements, contributing to reduced delinquency and sustained financial health of managed condominiums. You will be responsible for promoting clear, objective, and respectful negotiations, ensuring efficient communication among the company, clients, and legal partners. **Temporary position with a 180-day contract.** **Responsibilities:** * Proactively and responsively contact clients to negotiate debts. * Formalize and monitor amicable and legal agreements in accordance with internal policies. * Register and update agreement information in the system, ensuring accurate and complete records. * Monitor compliance with agreed terms and proactively address cases of recurring delinquency. * Provide support to condominium administrators (syndics), branches, residents (condominium owners), and lawyers, clarifying questions regarding amounts, negotiations, and collection processes. * Collaborate with the legal department to align cases requiring judicial proceedings. * Support the sending and tracking of documents and information required for collection processes. * Contribute suggestions for process improvements to optimize departmental operations. **Requirements:** * Completed high school education. * Prior experience in collections, negotiation, or customer service is a plus. * Proficiency in Microsoft Office Suite. * Strong verbal and written communication skills. * Negotiation-oriented, organized, and results-driven profile. * Ability to handle sensitive situations with balance and professionalism. **Work Schedule:** * Monday to Friday, from 8:00 AM to 5:30 PM, with a 1-hour break. **Location:** * R. do Oratório, 1074 – Alto da Mooca. ### **Employment Type:** CLT ### **Required Knowledge and Skills:** invoice issuance, collections, finance, analytical thinking, excellent customer service, resilience, proactivity, friendliness, communicativeness, agility, solution orientation, customer focus, customer service ### **Benefits:** Childcare Assistance, Dental Plan, Health Insurance, Life Insurance, Meal Voucher, Transportation Voucher, University Partnerships, Pet Shop Partnerships, School Partnerships, Referral Bonus Program ### **Department:** Condominium Operations