We are looking for a **Technical Support Analyst** to monitor services provided to corporate clients (B2B, ISP, and B2G) and assist corporate clients (B2B, ISP, and B2G), addressing technical issues and inquiries related to the services delivered. If you are an attentive professional who delights your customers and possesses a strong sense of ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Propose improvements to departmental routines and processes; * Populate departmental performance indicators; * Actively participate in organizational meetings and commitments when requested; * Provide support to employees on matters related to the department; * Analyze and propose improvements to operational routines, aiming to optimize departmental operations; * Use individual and collective safety equipment when required; * Perform other duties related to the position, according to departmental needs and leadership guidance. * Monitor services provided to corporate clients (B2B, ISP, and B2G); * Identify initial issues through system alerts; * Initiate first contact with the client to assess possible failures in their internal network or Brisanet’s network, and route cases to supporting departments for resolution; * Assist corporate clients (B2B, ISP, and B2G), addressing technical issues and inquiries related to the services delivered; * Resolve and track tickets opened for supporting departments; technical assistance may be provided on-site when necessary; * Schedule and monitor installations; * Monitor incidents and problems; * Escalate support requests; * Provide timely information regarding network outages and status. **Requirements and Qualifications** * Level I \- Currently pursuing a bachelor’s degree; * Levels II and III \- Completed bachelor’s degree with 2 years of experience in the field; * Basic computer literacy. **Preferred Qualifications** * Familiarity with Google tools (Sheets, Docs) and customer service techniques; * Basic understanding of computer networks; * Cisco and MikroTik certifications; * Driver’s license \- categories AB. **Additional Information** * A workplace culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that fosters personal and professional development; * A flat and vertical organizational structure — meaning you are the protagonist of your own career!; * Meals (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Childcare Assistance; * Assistance for Dependents with Disabilities; * Payroll-deductible Loan (available after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discounts at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed internet** (broadband) **market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a city in the interior of Ceará state. We were founded with the goal of **providing high-quality internet at affordable prices to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity from the interior to state capitals**, actively contributing to digital transformation in Brazil.