We are looking for an **Operations Support Assistant** to conduct remote update, configuration, and other tests. Respond to field team requests via voice or text queue. If you are a professional who enjoys challenges, has a strong team spirit, and is passionate about what you do, Brisanet is the place for you! Let’s set sail toward the future! **\#JoinBrisanet** **Responsibilities and duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Update area indicators when necessary; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Perform other duties related to the position, according to area needs and leadership direction; * Respond to field team requests via voice or text queue; * Provide technical guidance to field teams; * Conduct remote update, configuration, and other tests; * Open external service tickets; * Receive and analyze captured geolocations; * Map cabinets for customer service; * Activate customers when necessary; * Conduct registration audits for new sales when necessary. **Requirements and qualifications** * Completed high school education; * Basic computer skills; * Basic customer service knowledge; * Understanding of FTTH; * Familiarity with relevant technologies and equipment; * Basic AutoCAD knowledge. **Preferred (but not required):** * Google tools (Sheets, Docs); * Knowledge of processes used by Field Services, Release, and Retrieval departments; * Understanding of Brisanet system operation levels. **Additional information** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that fosters personal and professional development; * Horizontal and vertical work environment — you are the protagonist of your career!; * Meals (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Daycare Assistance; * PCD Dependent Assistance; * Payroll-deducted Loan (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed internet (broadband) market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality internet at affordable prices to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity from the interior to state capitals**, actively contributing to Brazil’s digital transformation.