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Responsible for analyzing and managing special brand activation projects, as well as interfacing with suppliers.\n\n \n\nIf you are an attentive professional who delights customers and demonstrates ownership, Brisanet is the place for you!\n\n \n\nLet’s sail toward the future! **\\#JoinBrisanet**\n\n \n\n \n\n**Responsibilities and Duties** \n\n* Embody the organizational identity of the Brisanet Group;\n* Prepare reports, forms, or spreadsheets as requested;\n* Propose improvements to departmental routines and processes;\n* Maintain departmental performance indicators;\n* Actively participate in organizational meetings and commitments when requested;\n* Provide support to colleagues on matters related to the department;\n* Use individual and collective safety equipment when required;\n* Perform other duties related to the position, according to departmental needs and leadership direction;\n* Prospect and negotiate the company’s participation in events held in operational cities;\n* Develop the event calendar together with regional trade analysts;\n* Manage the event budget jointly with coordination, ensuring investment efficiency for corporate results;\n* Monitor event setup, execution, and activations in compliance with applicable rules, legislation, and policies;\n* Interface with suppliers, partners, and internal and external stakeholders to ensure activities are executed as expected;\n* Collaborate with coordination to develop departmental event support materials to guide teams involved in execution;\n* Prepare post-event reports to evaluate performance;\n\n \n\n**Requirements and Qualifications** \n\n* Bachelor’s degree completed in Advertising and Public Relations, Communications, Marketing, or related fields;\n* Experience in the events field;\n* Experience in brand activation and live marketing initiatives;\n* Computer skills – Intermediate level;\n* MS Office suite;\n* Proficiency with formulas to automate spreadsheet filling;\n* Data analysis and manipulation to generate actionable insights. 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We look forward to meeting you \n\n \n\nResponsibilities and Duties \n\n \n\n* Greet customers courteously and efficiently, ensuring a satisfying shopping experience.\n* Maintain organization and cleanliness of the counter and service area.\n* Restock inventory and verify product expiration dates, ensuring the quality of offerings.\n* Assist in product presentation, highlighting promotions and new arrivals.\n\n \n\nRequirements and Qualifications \n\n \n\n* Basic education.\n* Strong verbal communication skills.\n* Organizational skills and attention to detail.\n* Ability to work effectively in a team.\n\n\n \n\n2512190202551813934","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766690799000","seoName":"salesperson","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-sao-miguel/cate-retail-assistants/salesperson-6485642239181112/","localIds":"820","cateId":null,"tid":null,"logParams":{"tid":"9dfd6e54-3130-490a-a9e4-8d01eb319977","sid":"bdfd2890-fadd-49cc-9014-6b14074ecd1a"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Sao Miguel do Gostoso,Rio Grande do Norte","unit":null}]},"addDate":1766690799936,"categoryName":"Retail Assistants","postCode":null,"secondCateCode":"retail-consumer-products","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4366,4372","location":"Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil","infoId":"6485584861017712","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Market Intelligence Specialist","content":"We are looking for a **Market Intelligence Specialist** to monitor the sales team’s performance, aiming for more accurate sales and high-quality goal achievement. Monitor, evaluate, and report on the performance evolution of employees within supported teams, assessing quality criteria across various stages of the sales cycle.\n\n \n\nIf you are an attentive professional who delights customers and possesses a strong sense of ownership, Brisanet is the place for you!\n\n \n\nLet’s set sail toward the future! **\\#JoinBrisanet**\n\n \n\n \n\n**Responsibilities and Duties** \n\n* Embody the organizational identity of the Brisanet Group;\n* Prepare reports, forms, or spreadsheets as requested;\n* Propose improvements to departmental routines and processes;\n* Populate departmental KPIs;\n* Actively participate in organizational meetings and commitments when requested;\n* Provide support to employees on matters related to the department;\n* Analyze and propose improvements to operational routines, aiming to optimize departmental operations;\n* Use individual and collective safety equipment when required;\n* Perform other duties related to the position, as needed by the department and under leadership direction.\n\n\nSALES\n\n* Enhance the sales representative’s routine in partnership with the company’s business areas through proper use of sales management tools, data collection forms, and training execution;\n* Monitor the sales team’s performance, aiming for more accurate sales and high-quality goal achievement;\n* Monitor, evaluate, and report on the performance evolution of employees within supported teams, assessing quality criteria across various stages of the sales cycle;\n* Analyze and map training needs and actions based on KPIs and feedback from supported teams;\n* Analyze sales data and metrics to identify opportunities for improvement within the sales team and commercial processes;\n* Support sales leadership in developing, enhancing, and/or restructuring sales teams (e.g., replacements, promotions).\n\n\nCHURN\n\n* Manage churn rate and cohort churn KPIs by region and city, identifying primary contributors;\n* Identify reasons for delinquency and churn (voluntary and involuntary), along with their root causes, identify opportunities, and develop action plans with responsible departments;\n* Conduct trend analysis of cohort churn and 120-day delinquency rates;\n* Generate insights and recommend updates to the customer journey and relationship/collection workflows, implementing actions aimed at ensuring base payment compliance;\n* Analyze the customer journey, identifying key churn triggers and proposing actions for control and mitigation;\n* Lead meetings and presentations on the topic;\n* Participate in and lead projects to contain and control churn in collaboration with business areas.\n\n \n\n**Requirements and Qualifications** \n\n* Bachelor’s degree in Business Administration, Marketing, Economics, Statistics, Actuarial Science, or related fields;\n* Minimum 2 years of experience in the field;\n* Proficiency in data tools (Data Studio, Power BI, Tableau, SQL databases), advanced Excel, Google tools (Sheets, Docs), KPI management, market research and analysis, and sales forecasting and growth modeling.\n\n \n\n**Additional Information** \n\n* A work culture that respects and values people;\n* Internal events covering diverse topics;\n* A collaborative environment that fosters personal and professional development;\n* Both horizontal and vertical organizational structure — meaning you are the protagonist of your own career!\n* Meal benefits (Headquarters via cafeteria; Branches via iFood);\n* Co-payment Health Plan;\n* Dental Plan;\n* Life Insurance;\n* Daycare Assistance;\n* PCD Dependent Assistance;\n* Payroll-deductible Loan (available after 6 months);\n* Discounts of up to 50% on Brisanet Internet and BrisaMusic services;\n* Wellhub (Gympass);\n* Up to 60% discounts at higher education institutions.\n\n \n\nWe have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. \n\n\n\n \n\nOur journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity — from rural communities to state capitals**, actively contributing to Brazil’s digital transformation.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766686317000","seoName":"market-intelligence-specialist","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-sao-miguel/cate-sales-reps-consultants/market-intelligence-specialist-6485584861017712/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"3ec6219c-4a37-4b39-a093-5c9018ae7858","sid":"bdfd2890-fadd-49cc-9014-6b14074ecd1a"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Pereiro,Ceará","unit":null}]},"addDate":1766686317266,"categoryName":"Sales Reps Consultants","postCode":null,"secondCateCode":"sales","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4366,4372","location":"Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil","infoId":"6485584865984312","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Customer Service Representative","content":"We are looking for a **Customer Service Representative** to provide support and assistance to customers via voice (telephone) and chat channels, ensuring excellence in customer relationships, efficient resolution of requests, and delivery of the best possible experience. The role covers multiple areas including customer support, customer service centers (SAC), collections, cancellations, and retention, all in accordance with company standards and policies.\n\n \n\nIf you are an attentive professional who delights customers and demonstrates ownership, Brisanet is the place for you!\n\n \n\nLet’s sail toward the future! **\\#JoinBrisanet**\n\n \n\n \n\n**Responsibilities and Duties** \n\n* Embody the organizational identity of the Brisanet Group;\n* Prepare reports, forms, or spreadsheets as requested;\n* Update departmental metrics when required;\n* Actively participate in organizational meetings and commitments when requested;\n* Use individual and collective safety equipment when necessary;\n* Perform other duties related to the position, according to departmental needs and leadership direction;\n\n\nCustomer Service Center (SAC)\n\n* Provide SAC (Customer Service Center) support, focusing on resolving requests: billing inquiries and service complaints, address changes, account holder changes, updates to registration data, financial guidance, plan changes, and service referrals—applying empathy, active listening, and problem-solving;\n* Deliver courteous, clear, and agile telephone and digital support to individual customers, corporate clients, public agencies, and field technicians;\n* Resolve customer queries, register requests, log complaints, and provide general guidance;\n* Record all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability;\n* Meet performance indicators (KPIs), such as average handling time, first-contact resolution rate, customer satisfaction (CSAT), productivity, and quality;\n* Attend training sessions, refresher courses, team meetings, and process updates;\n* Support continuous improvement of service by suggesting solutions and reporting recurring technical or behavioral issues from customers.\n\n \n\nTechnical Support\n\n* Provide first-level technical support, assisting customers with technical difficulties (e.g., no service access, service instability, equipment configuration, system failures), escalating complex cases to appropriate levels;\n* Deliver courteous, clear, and agile telephone and digital support to individual customers, corporate clients, public agencies, and field technicians;\n* Resolve customer queries, register requests, log complaints, and provide general guidance;\n* Record all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability;\n* Meet performance indicators (KPIs), such as average handling time, first-contact resolution rate, customer satisfaction (CSAT), productivity, and quality;\n* Attend training sessions, refresher courses, team meetings, and process updates;\n* Support continuous improvement of service by suggesting solutions and reporting recurring technical or behavioral issues from customers.\n\n \n\nCollections\n\n* Carry out collection and debt negotiation activities, offering alternatives and clarifying financial questions;\n* Deliver courteous, clear, and agile telephone and digital support to individual customers, corporate clients, public agencies, and field technicians;\n* Resolve customer queries, register requests, log complaints, and provide general guidance;\n* Record all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability;\n* Meet performance indicators (KPIs), such as average handling time, first-contact resolution rate, customer satisfaction (CSAT), productivity, and quality;\n* Attend training sessions, refresher courses, team meetings, and process updates;\n* Support continuous improvement of service by suggesting solutions and reporting recurring technical or behavioral issues from customers.\n\n \n\nRetention\n\n* Manage cancellation requests, identifying root causes and applying retention strategies where applicable;\n* Deliver courteous, clear, and agile telephone and digital 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technicians;\n* Resolve customer queries, register requests, log complaints, and provide general guidance;\n* Record all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability;\n* Meet performance indicators (KPIs), such as average handling time, first-contact resolution rate, customer satisfaction (CSAT), productivity, and quality;\n* Attend training sessions, refresher courses, team meetings, and process updates;\n* Support continuous improvement of service by suggesting solutions and reporting recurring technical or behavioral issues from customers.\n\n \n\n**Requirements and Qualifications** \n\nCustomer Service Center (SAC)\n\n* Completed high school education;\n* Knowledge of sales and customer service techniques, negotiation and retention strategies for prospecting customers, plus familiarity with Google tools (Sheets, Docs); • Typing and grammar proficiency.\n\n \n\nTechnical Support\n\n* Completed high school education;\n* Basic computer literacy and foundational knowledge of computer networks;\n* Strong oral and verbal communication skills.\n\n \n\nCollections\n\n* Completed high school education;\n* Basic computer literacy and mathematics knowledge;\n* Collections techniques.\n\n \n\nRetention/Revenue Generation\n\n* Completed high school education;\n* Basic computer literacy and fundamental mathematics knowledge.\n\n **Preferred qualifications:**\n\n \n\nCustomer Service Center (SAC)\n\n* Six months of prior experience in the field;\n* Familiarity with the Brazilian Consumer Protection Code.\n\n \n\nTechnical Support\n\n* Familiarity with Google tools (Sheets, Docs);\n* Knowledge of the Brazilian Consumer Protection Code and customer service techniques;\n* Cisco and MikroTik certifications.\n\n \n\nCollections\n\n* Flexible availability for shift work;\n* Experience in telemarketing operations;\n* Customer service techniques.\n\n \n\nRetention/Revenue Generation\n\n* Six months of experience in the field;\n* Knowledge of customer service techniques and Google tools (Sheets, Docs).\n\n \n\n**Additional Information** \n\n* A workplace culture that respects and values people;\n* Internal events covering diverse topics;\n* A collaborative environment that fosters personal and professional development;\n* A balanced horizontal and vertical structure—meaning you are the protagonist of your own career!;\n* Meal benefits (Headquarters via cafeteria; Branches via iFood);\n* Co-payment health plan;\n* Dental plan;\n* Life insurance;\n* Childcare allowance;\n* Dependent PCD (Person with Disability) allowance;\n* Payroll-deductible loans (available after 6 months);\n* Up to 50% discount on Brisanet internet and BrisaMusic services;\n* Wellhub (Gympass);\n* Up to 60% discount at higher education institutions.\n\n \n\nWe have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. \n\n\n\n \n\nOur journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from the interior to state capitals**—and actively contributing to Brazil’s digital transformation.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766686317000","seoName":"customer-service-operator","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-sao-miguel/cate-sales-reps-consultants/customer-service-operator-6485584865984312/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"1b3f902c-247c-46cb-9fb7-04a033284b9f","sid":"bdfd2890-fadd-49cc-9014-6b14074ecd1a"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Pereiro,Ceará","unit":null}]},"addDate":1766686317654,"categoryName":"Sales Reps Consultants","postCode":null,"secondCateCode":"sales","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4366,4372","location":"Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil","infoId":"6485584859328312","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Customer Service Operator","content":"We are looking for a **Customer Service Operator** to provide support and assistance to customers through voice (telephone) and chat channels, ensuring excellence in customer relationships, efficient resolution of requests, and delivery of the best possible experience. This role covers multiple areas including customer support, customer service center (SAC), collections, cancellations, and retention, adhering to company standards and policies.\n\n \n\nIf you are an attentive professional who delights customers and demonstrates ownership, Brisanet is the place for you!\n\n \n\nLet’s sail toward the future! **\\#JoinBrisanet**\n\n \n\n \n\n**Responsibilities and Duties** \n\n* Embody the organizational identity of the Brisanet Group;\n* Prepare reports, forms, or spreadsheets as requested;\n* Update departmental metrics when required;\n* Actively participate in organizational meetings and commitments when requested;\n* Use individual and collective safety equipment when necessary;\n* Perform other duties related to the position, as needed by the department and per leadership direction;\n\n\nCustomer Service Center (SAC)\n\n* Provide SAC (Customer Service Center) support, focusing on resolving requests: billing inquiries and service complaints, address 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support, assisting customers with technical difficulties (e.g., no service access, service instability, equipment configuration, system failures), escalating complex cases to appropriate levels;\n* Deliver courteous, clear, and agile telephone and digital support to individual and corporate customers, public agencies, and field technicians;\n* Address customer inquiries, register requests and complaints, and provide general guidance;\n* Record all interactions in internal systems (CRM), ensuring accuracy, historical traceability, and auditability;\n* Achieve performance indicators (KPIs), such as average handling time, first-contact resolution rate, customer satisfaction (CSAT), productivity, and quality;\n* Participate in training sessions, refresher courses, team meetings, and process updates;\n* Support continuous improvement of customer service by suggesting solutions and reporting recurring technical or behavioral issues from customers.\n\n \n\nCollections\n\n* Carry out collection and debt negotiation activities, offering alternatives and clarifying financial questions;\n* Deliver courteous, clear, and agile telephone and digital support to individual and corporate customers, public agencies, and field technicians;\n* Address customer inquiries, register requests and complaints, and provide general guidance;\n* Record all interactions in internal systems (CRM), ensuring accuracy, historical traceability, and auditability;\n* Achieve performance indicators (KPIs), such as average handling time, first-contact resolution rate, customer satisfaction (CSAT), productivity, and quality;\n* Participate in training sessions, refresher courses, team meetings, and process updates;\n* Support continuous improvement of customer service by suggesting solutions and reporting recurring technical or behavioral issues from customers.\n\n \n\nRetention\n\n* Handle cancellation requests, seeking to understand underlying reasons and applying retention strategies where applicable;\n* Deliver courteous, clear, and agile telephone and digital support to individual and corporate customers, public agencies, and field technicians;\n* Address customer inquiries, register requests and complaints, and provide general guidance;\n* Record all interactions in internal systems (CRM), ensuring accuracy, historical traceability, and auditability;\n* Achieve performance indicators (KPIs), such as average handling time, first-contact resolution rate, customer satisfaction (CSAT), productivity, and quality;\n* Participate in training sessions, refresher courses, team meetings, and process updates;\n* Support continuous improvement of customer service by suggesting solutions and reporting recurring technical or behavioral issues from customers.\n\n \n\nRevenue Generation\n\n* Conduct customer service procedures aimed at after-sales, revenue generation, renewal, and customer base loyalty—and conduct surveys when necessary;\n* Deliver courteous, clear, and agile telephone and digital support to individual and corporate customers, public agencies, and field technicians;\n* Address customer inquiries, register requests and complaints, and provide general guidance;\n* Record all interactions in internal systems (CRM), ensuring accuracy, historical traceability, and auditability;\n* Achieve performance indicators (KPIs), such as average handling time, first-contact resolution rate, customer satisfaction (CSAT), productivity, and quality;\n* Participate in training sessions, refresher courses, team meetings, and process updates;\n* Support continuous improvement of customer service by suggesting solutions and reporting recurring technical or behavioral issues from customers.\n\n \n\n**Requirements and Qualifications** \n\nCustomer Service Center (SAC)\n\n* Completed high school education;\n* Customer service and sales techniques, negotiation and retention strategies for prospecting customers, plus familiarity with Google tools (Sheets, Docs); • Typing and grammar proficiency.\n\n \n\nTechnical Support\n\n* Completed high school education;\n* Basic computer literacy and fundamental knowledge of computer networks;\n* Strong oral and verbal communication skills.\n\n \n\nCollections\n\n* Completed high school education;\n* Basic computer literacy and mathematics;\n* Collections techniques.\n\n \n\nRetention/Revenue Generation\n\n* Completed high school education;\n* Basic computer literacy and mathematics.\n\n **Preferred qualifications:**\n\n \n\nCustomer Service Center (SAC)\n\n* Minimum 6 months of experience in the field;\n* Familiarity with the Brazilian Consumer Protection Code.\n\n \n\nTechnical Support\n\n* Familiarity with Google tools (Sheets, Docs);\n* Knowledge of the Brazilian Consumer Protection Code and customer service techniques;\n* Cisco and MikroTik certifications.\n\n \n\nCollections\n\n* Flexible availability;\n* Experience in telemarketing operations;\n* Customer service techniques.\n\n \n\nRetention/Revenue Generation\n\n* 6 months of experience in the field;\n* Knowledge of customer service techniques and Google tools (Sheets, Docs).\n\n \n\n**Additional Information** \n\n* A workplace culture that respects and values people;\n* Internal events covering diverse topics;\n* A collaborative environment that supports personal and professional development;\n* A hybrid (horizontal and vertical) organizational structure—meaning you are the protagonist of your own career!;\n* Meal benefits (Headquarters via cafeteria; Branches via iFood);\n* Co-payment health plan;\n* Dental plan;\n* Life insurance;\n* Childcare allowance;\n* Dependent PCD allowance;\n* Payroll-deductible loans (available after 6 months);\n* Up to 50% discount on Brisanet Internet and BrisaMusic services;\n* Wellhub (Gympass);\n* Up to 60% discounts at higher education institutions.\n\n \n\nWe have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social 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participating in organizational meetings and commitments when requested;\n* Using individual and collective safety equipment when required;\n* Performing other duties related to the position, according to departmental needs and leadership direction;\n\n\nSAC\n\n* Providing SAC (Customer Service) support, focusing on resolving requests: billing inquiries and service complaints, address changes, account holder changes, updates to registration data, financial guidance, plan changes, and service referrals—demonstrating empathy, active listening, and problem-solving;\n* Delivering courteous, clear, and prompt telephone and digital customer service to individual and corporate clients, public agencies, and field technicians;\n* Addressing inquiries, registering requests and complaints, and providing general guidance;\n* Recording all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability;\n* Meeting performance indicators (KPIs), including average 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time, resolution rate, customer satisfaction (CSAT), productivity, and quality;\n* Participating in training sessions, refresher courses, team meetings, and process updates;\n* Supporting continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer issues.\n\n \n\nCOLLECTION\n\n* Performing collection and debt negotiation activities, offering alternatives and clarifying financial questions;\n* Delivering courteous, clear, and prompt telephone and digital customer service to individual and corporate clients, public agencies, and field technicians;\n* Addressing inquiries, registering requests and complaints, and providing general guidance;\n* Recording all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability;\n* Meeting performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality;\n* Participating in training sessions, refresher courses, team meetings, and process updates;\n* Supporting continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer issues.\n\n \n\nRETENTION\n\n* Handling cancellation requests, identifying underlying reasons, and applying retention strategies where applicable;\n* Delivering courteous, clear, and prompt telephone and digital customer service to individual and corporate clients, public agencies, and field technicians;\n* Addressing inquiries, registering requests and complaints, and providing general guidance;\n* Recording all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability;\n* Meeting performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality;\n* Participating in training sessions, refresher courses, team meetings, and process updates;\n* Supporting continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer issues.\n\n \n\nREVENUE GENERATION\n\n* Conducting customer service procedures focused on after-sales support and/or revenue generation and/or contract renewals and customer base loyalty, conducting surveys when necessary;\n* Delivering courteous, clear, and prompt telephone and digital customer service to individual and corporate clients, public agencies, and field technicians;\n* Addressing inquiries, registering requests and complaints, and providing general guidance;\n* Recording all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability;\n* Meeting performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality;\n* Participating in training sessions, refresher courses, team meetings, and process updates;\n* Supporting continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer issues.\n\n\n \n\n2512190202551927026","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766658742000","seoName":"Operador+de+atendimento+ao+cliente+i","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-sao-miguel/cate-pharmacy/operador%2Bde%2Batendimento%2Bao%2Bcliente%2Bi-6485231908710712/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"6fdbb661-d8fd-42e8-a3be-0e1b834738ad","sid":"bdfd2890-fadd-49cc-9014-6b14074ecd1a"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace 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Develop and maintain consistent standards and methodologies for project management, ensuring efficiency and coherence across the organization.\n\n \n\nIf you are an attentive professional who delights customers and demonstrates a strong sense of ownership, Brisanet is the place for you!\n\n \n\nLet’s set sail toward the future! **\\#JoinBrisanet**\n\n \n\n \n\n**Responsibilities and Duties** \n\n* Embody the organizational identity of the Brisanet Group;\n* Prepare reports, forms, or spreadsheets as requested;\n* Propose improvements to departmental routines and processes;\n* Populate departmental performance indicators;\n* Actively participate in organizational meetings and commitments when requested;\n* Provide support to employees on matters related to the department;\n* Analyze and propose improvements to operational routines, aiming to optimize departmental operations;\n* Use personal and collective safety equipment when required;\n* Perform other duties related to the position, according to departmental needs and leadership direction;\n* Coordinate the implementation of corporate projects, ensuring alignment of each project with organizational objectives;\n* Develop and maintain consistent standards and methodologies for project management, ensuring efficiency and coherence across the organization;\n* Evaluate and prioritize the corporate project portfolio, considering available resources and the company’s strategic goals;\n* Identify team training needs, promoting continuous development and enhancing skills required for successful project implementation; foster a culture of innovation and continuous learning, constantly seeking ways to improve project implementation processes.\n\n \n\n**Requirements and Qualifications** \n\n* Bachelor’s degree in Business Administration, Engineering, or a related field;\n* Project management certifications are an advantage;\n* Proven experience in portfolio management and corporate project implementation;\n* In-depth knowledge of project management methodologies and best practices;\n* Experience leading people.\n\n **Preferred qualifications:**\n\n \n\n* Currently pursuing a postgraduate degree.\n\n \n\n**Additional Information** \n\n* A work culture that respects and values people;\n* Internal events covering diverse topics;\n* A collaborative environment that values personal and professional development;\n* A horizontal and vertical workplace—meaning you are the protagonist of your own career!;\n* Meals (Headquarters via cafeteria; Branches via iFood);\n* Co-payment Health Insurance Plan;\n* Dental Insurance Plan;\n* Life Insurance;\n* Childcare Assistance;\n* Assistance for Dependents with Disabilities;\n* Payroll-deducted Loans (available after 6 months);\n* Discounts of up to 50% on Brisanet Internet and BrisaMusic services;\n* Wellhub (Gympass);\n* Discounts of up to 60% at higher education institutions.\n\n \n\nWe have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telecommunications operator, experiencing increasingly significant growth. \n\n\n\n \n\nOur journey began in 1998 in Pereiro, a small town in Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—and actively contributing to Brazil’s digital transformation.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766628696000","seoName":"corporate-project-implementation-coordinator-corporate-project-implementation","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-sao-miguel/cate-security-services/corporate-project-implementation-coordinator-corporate-project-implementation-6484847310131312/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"419514e7-ffa5-4eb9-823b-ba6138a2995f","sid":"bdfd2890-fadd-49cc-9014-6b14074ecd1a"},"attrParams":{"summary":null,"highLight":["Coordinate corporate projects","Develop management methodologies","Promote innovation and continuous learning"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Pereiro,Ceará","unit":null}]},"addDate":1766628696104,"categoryName":"Security Services","postCode":null,"secondCateCode":"trades-services","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4393,4413","location":"ROD CE 138, KM 14, S/N - Crioulos, Pereiro - CE, 63460-000, Brazil","infoId":"6484328744934612","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Scheduling Assistant","content":"**Job Description**\n\n\nWe are looking for a **Scheduling Assistant** to contact customers to schedule the date and time of appointments with activation agents, as well as maintain an updated customer database to monitor activations.\n\n\nIf you are a detail-oriented professional who delights customers and demonstrates a strong sense of ownership, Brisanet is the place for you!\n\n\nLet’s set sail toward the future! **\\#JoinBrisanet**\n\n **Your day-to-day responsibilities will include:**\n\n* Embodying the organizational identity of the Brisanet Group;\n* Preparing reports, forms, or spreadsheets as requested;\n* Updating departmental KPIs when required;\n* Actively participating in organizational meetings and commitments when requested;\n* Using individual and collective safety equipment when necessary;\n* Performing other duties related to the position, as needed by the department and per leadership direction;\n* Contacting customers to schedule appointment dates and times with activation agents;\n* Confirming and collecting customer information;\n* Maintaining an updated customer database to monitor activations;\n* Monitoring the activation team’s schedule to optimize customer visits;\n* Tracking service-level agreement (SLA) compliance, escalating critical cases to leadership.\n\n **What we’re looking for in this opportunity:** \n\n \n\n* Completed high school education;\n* Proficiency with Google tools (Sheets, Docs);\n* Customer service experience.\n\n \n\n**Preferred qualifications (a plus):** \n\n \n\n* Completed or ongoing undergraduate degree;\n* Advanced knowledge of Google tools (Sheets, Docs).\n **At the Brisanet Group, you’ll find:** \n\n \n\n* A work culture that respects and values people;\n* Internal events covering diverse topics;\n* A collaborative environment that supports personal and professional development;\n* A horizontal and vertical workplace—meaning you are the protagonist of your own career!;\n* Meal benefits (on-site cafeteria at headquarters; Alelo card at branches);\n* Co-payment health insurance plan;\n* Dental insurance;\n* Life insurance;\n* Childcare allowance;\n* Dependent PCD (Person with Disability) allowance;\n* Payroll-deductible loans (available after 6 months);\n* Up to 50% discount on Brisanet Internet and BrisaMusic services;\n* Up to 60% discount at partner higher education institutions.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766588183000","seoName":"scheduling-assistant","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-sao-miguel/cate-security-services/scheduling-assistant-6484328744934612/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"a4d3ea95-6d93-4dc6-9573-3f12f9cc269b","sid":"bdfd2890-fadd-49cc-9014-6b14074ecd1a"},"attrParams":{"summary":null,"highLight":["Schedule customer appointments","Maintain an updated database","Use Google tools"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Pereiro,Ceará","unit":null}]},"addDate":1766588183197,"categoryName":"Security Services","postCode":null,"secondCateCode":"trades-services","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4241,4251","location":"Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil","infoId":"6484714725734712","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Fiber Optic Maintenance Operator","content":"We are looking for a **Fiber Optic Maintenance Operator** to perform activities related to maintaining our optical fiber network, conducting vehicle inspections prior to commencing operations, identifying the need for vehicle maintenance—including monitoring the execution of maintenance and vehicle washes—and handling G-PON network equipment in data center racks.\n\n \n\nIf you are an attentive professional who delights customers and possesses a strong sense of ownership, Brisanet is the place for you!\n\n \n\nLet’s set sail toward the future! **#JoinBrisanet**\n\n \n\n \n\n**Responsibilities and Duties** \n\n* Embody the organizational identity of the Brisanet Group;\n* Actively participate in organizational meetings and commitments when requested;\n* Use individual and collective safety equipment when required;\n* Operate company vehicles when necessary;\n* Perform other duties related to the position, as needed by the department and directed by leadership;\n* Maintain vehicles in compliance with processes defined by the Fleet Management Department, ensuring proper operation;\n* Implement workplace safety procedures, including Preliminary Risk Analysis (PRA) and use of Personal Protective Equipment (PPE), in accordance with current legislation;\n* Conduct vehicle inspections before starting operations to identify the need for vehicle maintenance—including monitoring the execution of maintenance and vehicle washes;\n* Continuously use daily demand management systems, such as Preliminary Risk Analysis (PRA), among others;\n* Handle electronic equipment, including power meters, fusion splicers, OTDRs, etc.;\n* Perform optical fiber cable laying, fusion splicing, and connectorization;\n* Conduct OTDR testing to locate potential failure points in the fiber;\n* Assemble distribution and optical termination structures (e.g., ODFs, IDF, PTOs);\n* Handle G-PON network equipment in data center racks;\n* Manage inventory and storage of consumables under one’s responsibility.\n\n \n\n**Requirements and Qualifications** \n\n* Completed high school education;\n* Basic computer skills;\n* Knowledge of networks and computer maintenance;\n* Familiarity with local geography;\n* Driver’s license category “B” and defensive driving certification.\n\n **Preferred qualifications:**\n\n \n\n* Six months of experience in telecommunications;\n* Willingness to travel;\n* Knowledge of access transmission technologies and media—twisted-pair cables and optical fiber;\n* Router and signal repeater configuration;\n* Structured cabling;\n* Customer service techniques.\n\n \n\n**Additional Information** \n\n* A work culture that respects and values people;\n* Internal events covering diverse topics;\n* A collaborative environment that supports personal and professional development;\n* A flat and growth-oriented organizational structure—meaning you are the protagonist of your own career!\n* Meal benefits (headquarters via cafeteria; branches via iFood);\n* Co-payment health plan;\n* Dental plan;\n* Life insurance;\n* Childcare allowance;\n* Dependent support allowance for persons with disabilities (PCD);\n* Payroll-deductible loans (available after six months);\n* Up to 50% discount on Brisanet internet and BrisaMusic services;\n* Wellhub (Gympass);\n* Up to 60% discount at higher education institutions.\n\n \n\nWe have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly robust growth.\n\n\n\n \n\nOur journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—actively contributing to Brazil’s digital transformation.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766618337000","seoName":"optical-fiber-maintenance-operator","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-sao-miguel/cate-help-desk-it-support/optical-fiber-maintenance-operator-6484714725734712/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"ad7cc73d-10d4-4b0f-8210-56015cd60347","sid":"bdfd2890-fadd-49cc-9014-6b14074ecd1a"},"attrParams":{"summary":null,"highLight":["Optical fiber network maintenance","Operating company vehicles","Using electronic equipment"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Pereiro,Ceará","unit":null}]},"addDate":1766618337947,"categoryName":"Help Desk It Support","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4241,4251","location":"Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil","infoId":"6484666145292912","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Operational Support Leader","content":"We are looking for an **Operational Support Leader** to oversee the productivity and quality of procedures executed by the team. Monitor the waiting queue for service requests opened by field installation and repair teams. Track service-level agreements (SLAs). Monitor customer mapping.\n\n \n\nIf you are a detail-oriented professional who delights customers and demonstrates ownership, Brisanet is the place for you!\n\n \n\nLet’s set sail toward the future! **\\#JoinBrisanet**\n\n \n\n \n\n**Responsibilities and Duties** \n\n* Embody the organizational identity of the Brisanet Group;\n* Ensure compliance with departmental standards, processes, routines, and policies;\n* Monitor and analyze area performance indicators and define short-term actions to improve deliverables;\n* Analyze and propose improvements to operational routines;\n* Prepare and present reports, forms, spreadsheets, or documents to leadership as requested;\n* Actively participate in organizational meetings and commitments when required;\n* Use personal and collective protective equipment when necessary;\n* Perform other duties related to the position, as needed by the department and directed by leadership;\n* Ensure the team has all necessary equipment and resources to carry out activities;\n* Monitor team productivity and the quality of procedures executed;\n* Monitor the waiting queue for service requests opened by field service teams;\n* Monitor regional demand and allocate tasks to the team according to route confirmation requirements;\n* Track externally generated service requests;\n* Monitor service-level agreements (SLAs);\n* Monitor customer mapping;\n* Maintain communication with the Collections Department regarding customer identification for accounts in arrears, if necessary;\n* Address customer complaints received through service channels and the ombudsman office;\n* Update information used for calculating team commissions/ productivity.\n\n \n\n**Requirements and Qualifications** \n\n* Completed high school education;\n* 1 year of experience in the field;\n* Basic Microsoft Office proficiency;\n* Data analysis skills;\n* Understanding of FTTH (Fiber to the Home);\n* Familiarity with technologies and equipment used;\n* Basic AutoCAD knowledge;\n* Understanding of call center processes.\n\n **Preferred qualifications:**\n\n \n\n* Google Workspace tools (Sheets, Docs);\n* Familiarity with Field Services, Release, and Retrieval department processes;\n* Knowledge of Brisanet system functionality levels.\n\n \n\n**Additional Information** \n\n* A work culture that respects and values people;\n* Internal events covering diverse topics;\n* A collaborative environment that supports personal and professional development;\n* A flat yet structured hierarchy—meaning you are the protagonist of your own career!;\n* Meals (Headquarters via cafeteria; Branches via iFood);\n* Co-payment health plan;\n* Dental plan;\n* Life insurance;\n* Childcare allowance;\n* Dependent PCD allowance;\n* Payroll-deductible loan (available after 6 months);\n* Up to 50% discount on Brisanet internet and BrisaMusic services;\n* Wellhub (Gympass);\n* Up to 60% discount at higher education institutions.\n\n \n\nWe have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile network operator, experiencing increasingly significant growth. \n\n\n\n \n\nOur journey began in 1998 in Pereiro, a small city in Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—actively contributing to Brazil’s digital transformation.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766614542000","seoName":"leader-of-operations-support","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-sao-miguel/cate-help-desk-it-support/leader-of-operations-support-6484666145292912/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"63a552ea-760f-4972-8ae0-789adc634f62","sid":"bdfd2890-fadd-49cc-9014-6b14074ecd1a"},"attrParams":{"summary":null,"highLight":["Lead operational support team","Monitor SLAs and service quality","Analyze KPIs and propose improvements"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Pereiro,Ceará","unit":null}]},"addDate":1766614542600,"categoryName":"Help Desk It Support","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4366,4372","location":"Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil","infoId":"6484587233549012","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Customer Service Representative I","content":"We are looking for a **Customer Service Representative** responsible for providing support and assistance to customers through voice (phone) and chat channels, ensuring excellence in customer relationships, efficient resolution of requests, and delivery of the best possible experience. This role operates across multiple areas including customer support, customer service centers (CSC), collections, cancellations, and retention, adhering to company standards and policies.\n\n \n\nIf you are an attentive professional who delights customers and demonstrates ownership, Brisanet is the place for you!\n\n \n\nLet’s set sail toward the future! **\\#JoinBrisanet**\n\n \n\n \n\n**Responsibilities and Duties** \n\n* Embody the organizational identity of the Brisanet Group;\n* Prepare reports, forms, or spreadsheets as requested;\n* Update departmental performance indicators when required;\n* Actively participate in organizational meetings and commitments when requested;\n* Use individual and collective safety equipment when necessary;\n* Perform other duties related to the position according to departmental needs and leadership direction;\n\n\nCustomer Service Center (CSC)\n\n* Provide CSC (Customer Service Center) support with a focus on resolving requests: billing inquiries and service complaints, address changes, account holder changes, updates to registration data, financial guidance, plan changes, and service recommendations—applying empathy, active listening, and problem-solving;\n* Deliver courteous, clear, and agile telephone and digital support to individual customers, corporate clients, public agencies, and field technicians;\n* Address customer inquiries, register requests and complaints, and provide general guidance;\n* Record all interactions in internal systems (CRM), ensuring accuracy, historical tracking, and traceability;\n* Achieve performance indicators (KPIs), including average handling time, first-contact resolution rate, customer satisfaction (CSAT), productivity, and quality;\n* Participate in training sessions, refresher courses, team meetings, and process updates;\n* Support continuous improvement of customer service by proposing solutions and reporting recurring technical or behavioral issues from customers.\n\n \n\nTechnical Support\n\n* Provide first-level technical support, assisting customers experiencing technical difficulties (e.g., no service access, service instability, equipment configuration, system failures), escalating more complex cases to appropriate support levels;\n* Deliver courteous, clear, and agile telephone and digital support to individual customers, corporate clients, public agencies, and field technicians;\n* Address customer inquiries, register requests and complaints, and provide general guidance;\n* Record all interactions in internal systems (CRM), ensuring accuracy, historical tracking, and traceability;\n* Achieve performance indicators (KPIs), including average handling time, first-contact resolution rate, customer satisfaction (CSAT), productivity, and quality;\n* Participate in training sessions, refresher courses, team meetings, and process updates;\n* Support continuous improvement of customer service by proposing solutions and reporting recurring technical or behavioral issues from customers.\n\n \n\nCollections\n\n* Carry out collection and debt negotiation activities, offering alternatives and clarifying financial questions;\n* Deliver courteous, clear, and agile telephone and digital support to individual customers, corporate clients, public agencies, and field technicians;\n* Address customer inquiries, register requests and complaints, and provide general guidance;\n* Record all interactions in internal systems (CRM), ensuring accuracy, historical tracking, and traceability;\n* Achieve performance indicators (KPIs), including average handling time, first-contact resolution rate, customer satisfaction (CSAT), productivity, and quality;\n* Participate in training sessions, refresher courses, team meetings, and process updates;\n* Support continuous improvement of customer service by proposing solutions and reporting recurring technical or behavioral issues from customers.\n\n \n\nRetention\n\n* Manage cancellation requests, seeking to understand underlying reasons and applying retention strategies where applicable;\n* Deliver courteous, clear, and agile telephone and digital support to individual customers, corporate clients, public agencies, and field technicians;\n* Address customer inquiries, register requests and complaints, and provide general guidance;\n* Record all interactions in internal systems (CRM), ensuring accuracy, historical tracking, and traceability;\n* Achieve performance indicators (KPIs), including average handling time, first-contact resolution rate, customer satisfaction (CSAT), productivity, and quality;\n* Participate in training sessions, refresher courses, team meetings, and process updates;\n* Support continuous improvement of customer service by proposing solutions and reporting recurring technical or behavioral issues from customers;\n\n \n\nRevenue Generation\n\n* Conduct customer service procedures aimed at post-sales, revenue generation, renewal, and customer base loyalty, performing surveys when necessary;\n* Deliver courteous, clear, and agile telephone and digital support to individual customers, corporate clients, public agencies, and field technicians;\n* Address customer inquiries, register requests and complaints, and provide general guidance;\n* Record all interactions in internal systems (CRM), ensuring accuracy, historical tracking, and traceability;\n* Achieve performance indicators (KPIs), including average handling time, first-contact resolution rate, customer satisfaction (CSAT), productivity, and quality;\n* Participate in training sessions, refresher courses, team meetings, and process updates;\n* Support continuous improvement of customer service by proposing solutions and reporting recurring technical or behavioral issues from customers.\n\n \n\n**Requirements and Qualifications** \n\nCustomer Service Center (CSC)\n\n* Completed high school education;\n* Knowledge of sales and customer service techniques, negotiation and retention strategies, prospecting methods, and Google tools (Sheets, Docs); typing proficiency and grammar skills.\n\n \n\nTechnical Support\n\n* Completed high school education;\n* Basic computer literacy and fundamental knowledge of computer networks;\n* Strong verbal and oral communication skills.\n\n \n\nCollections\n\n* Completed high school education;\n* Basic computer literacy and mathematics knowledge;\n* Collections techniques.\n\n \n\nRetention/Revenue Generation\n\n* Completed high school education;\n* Basic computer literacy and mathematics knowledge.\n\n **Preferred qualifications:**\n\n \n\nCustomer Service Center (CSC)\n\n* Six months’ experience in the field;\n* Familiarity with the Consumer Protection Code.\n\n \n\nTechnical Support\n\n* Proficiency with Google tools (Sheets, Docs);\n* Familiarity with the Consumer Protection Code and customer service techniques;\n* Cisco and MikroTik certifications.\n\n \n\nCollections\n\n* Flexible availability;\n* Experience in telemarketing operations;\n* Customer service techniques.\n\n \n\nRetention/Revenue Generation\n\n* Six months’ experience in the field;\n* Knowledge of customer service techniques and Google tools (Sheets, Docs).\n\n \n\n**Additional Information** \n\n* A workplace culture that respects and values people;\n* Internal events covering diverse topics;\n* A collaborative environment that supports personal and professional development;\n* A horizontal and vertical work environment—meaning you are the protagonist of your own career!;\n* Meal benefits (on-site cafeteria at headquarters; food vouchers via iFood at branches);\n* Co-payment health insurance plan;\n* Dental insurance;\n* Life insurance;\n* Childcare allowance;\n* Dependent PCD (Person with Disability) allowance;\n* Payroll-deductible loans (available after six months);\n* Discounts of up to 50% on Brisanet internet and BrisaMusic services;\n* Wellhub (Gympass);\n* Up to 60% discounts at higher education institutions.\n\n \n\nWe have operated in the 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