SALUX - FIELD SERVICE COORDINATOR - TOCANTINS

Description

Job Summary: A professional responsible for ensuring the availability of systems and equipment in hospital environments, acting as the interface between technology and clinical care while managing teams and vendors. Key Highlights: 1. Positively impact the future of healthcare in Brazil 2. Ensure continuous operation of critical systems and equipment 3. Strategic interface between technology and healthcare teams Join the transformation of healthcare in Brazil with **Salux Technology!** The **Salux Technology** is a 100% Brazilian HealthTech pioneer in innovative healthcare management solutions. Since 1997, our mission has been to democratize healthcare excellence, helping over 250 clients nationwide achieve exceptional results by enhancing administrative and clinical management. In 2021, Salux became part of Grupo SBPar, accelerating our expansion and innovation journey and consolidating our position as a reference in excellence in health sector digitalization and technological solutions. If you are driven by challenges and want to make a difference in a dynamic and continuously evolving environment, grow with us and positively impact the future of healthcare in Brazil! **Main Responsibilities:** **24x7 Availability Management:** * Ensure continuous operation of equipment and systems used in clinical workflows. * Serve as the focal point for critical incidents, coordinating teams for rapid and effective responses. * Establish and monitor preventive maintenance routines to reduce unavailability risks. **Interface Between Technology and Clinical Care:** * Act as the liaison between technical teams and healthcare professionals. * Support implementations and ensure infrastructure and devices meet operational requirements. * Train field teams on technical and operational aspects of the hospital environment. * Conduct testing and validation of new equipment and devices. **People and Vendor Management:** * Coordinate on-call and standby schedules to ensure full operational coverage. * Monitor technology and service vendor contracts and SLAs. * Strengthen a culture of agility and urgency in mission-critical environments. **Governance and Continuous Improvement:** * Lead root cause analyses and implement definitive solutions. * Manage asset inventory and contingency stock. * Monitor operational KPIs and report results to leadership. **Availability for biweekly travel:** * Availability for technical visits to hospital units across the state, supporting local operations, evaluating services delivered, and aligning with teams and managers. **Technical Requirements:** * Bachelor's degree completed in IT, Engineering, Information Systems, Computer Science, or Nursing. * Postgraduate degree/MBA in Technology or Healthcare Management is desirable. * Experience managing Field Service or on-site technical support teams. * Experience with IT infrastructure: corporate networks, VLANs, information security, and high-density Wi-Fi environments. * Hands-on experience supporting equipment: computers, mobile devices, kiosks, thermal and laser printers, barcode scanners, and network assets (switches, routers, structured cabling). * Experience with hospital information systems (HIS/ERP) and system integrations is desirable. * Knowledge of relational databases and SQL for performance analysis and diagnostics. * Familiarity with digital certification and public key infrastructure applied to electronic health records. * Knowledge of ITIL and best practices for IT service management (incidents, problems, changes). * Experience monitoring SLAs, KPIs, and using ITSM tools for ticket management. * Availability for frequent travel and flexible working hours to cover on-call shifts. * Residency in Palmas/TO or nearby areas. **Are you already a Salux employee?** This position is also available through the Internal Recruitment Program. Before applying, please verify that you meet the main eligibility criteria: ✔ Minimum tenure in current role ✔ No promotion or merit award in the last 6 months ✔ No formal warning or suspension in the last 6 months ✔ No unexcused absences in the last 6 months ✔ Eligible to apply for positions up to 2 levels above your current role **Important Guidelines:** * Applications must be submitted exclusively via the Sólides platform. * The application period for internal positions is up to 5 business days after publication. * After applying, employees must formally notify their immediate manager about participation in the process. For questions, contact People & Culture.