This person will provide first, second, and third-level technical support for client environments related to the IT sector. **Responsibilities and duties** * Maintenance, configuration, control, and formatting of general IT equipment; * Remote and in-person user support via ticketing system; * Problem resolution within the agreed SLA; * Escalation of tickets to specialized teams; * Support in creating/maintaining knowledge base documentation; * Provide user support in creating user accounts, access management, and configuration and adjustment of access profiles; * Maintenance of workstations and troubleshooting application issues; * Provide support for networks, servers and their functionalities, as well as access security, creating folders and access to shares, and maintaining email services according to the user's access profile; * Provide support for workstations and printers, analyzing and resolving software and hardware problems, sending and tracking equipment at technical service centers, as well as replacing equipment; * Locate errors and faults to correct issues related to asset and network management; * Control the quantity of spare IT equipment available. **Requirements and qualifications** * High school diploma completed; * Preferred: Ongoing higher education in technology-related fields; * Availability to work in Teresina/Piauí. **Additional information** Born as VipRede, **Ayko** is the result of constant evolution in the IT sector. For over 20 years, our journey has been marked by innovations and strategic adaptations, always focused on meeting growing technological demands. This journey reflects our commitment to excellence and continuous pursuit of innovative solutions. Today, our customer base includes more than **900 companies** across Brazil and worldwide. We have five Data Centers located in Vitória, Vila Velha, and Fortaleza. We offer services tailored to your business needs in the areas of **Cybersecurity, Data Center, Managed Services, and Connectivity**. **Ayko** represents the synergy of people, technology, and growth, working together to create a more efficient and connected future. Our operational approach, the "Ayko Way," is defined by agility, transparency, and a human-centered approach in all our interactions. **Join our team!** **Benefits ES** Flash Benefits card for greater usage flexibility (market or restaurant) worth R$46.50 per business day Transportation allowance or fuel reimbursement worth R$9.80 per worked business day, with no payroll deduction Samp Health Insurance Sul América Dental Plan Life Insurance **Perks** 40-hour workweek R$150.00 bonus in the employee's birthday month (Flash Benefits card) Guaranteed meal benefits during vacation Psychological support Maternity/paternity kit Moments of care, relaxation, and leisure: Haircuts, Manicure, and Massage Employee well-being prioritized: Fruit Day and Cookie Day Incentives for employee development: Partnership with universities (UVV, Multivix, Estácio, and Acadi\-TI) Free English classes for employees Privacy Notice