Level 1A Support Analyst

Description

Job Summary: We are seeking a committed, organized, and problem-solving-focused Level 1A Support Analyst to provide initial support to customers and users, ensuring proper demand registration and resolution of incidents. Key Highlights: 1. Opportunity for those who enjoy interacting with people and are comfortable with technology. 2. Focus on technical support, problem resolution, and ticket management. 3. Opportunity for professional growth within an expanding company. **Position: Level 1A Support Analyst** ================================= We are looking for a **committed, organized, and problem-solving-focused** professional to join us as a **Level 1A Support Analyst**. If you enjoy interacting with people, are comfortable with technology, and wish to grow within an expanding company, this may be the ideal opportunity for your career. The candidate will be responsible for **initial support to customers and users**, ensuring accurate demand registration, resolution of first-level incidents, and appropriate escalation when necessary. **Key Responsibilities:** --------------------------------- ### **Customer and User Support** * Provide technical support via phone, email, and chat; * Identify, analyze, and resolve first-level technical issues; * Guide customers clearly and concisely; * Ensure quality, courtesy, and responsiveness in support interactions. ### **Ticket Registration and Management** * Record all requests and incidents comprehensively and in detail; * Classify and prioritize tickets based on impact and urgency; * Monitor demand progress until resolution; * Escalate to higher levels when required, following internal procedures. ### **Documentation and Continuous Improvement** * Update support records and interaction history; * Assist in developing and reviewing technical procedures; * Suggest improvements to support processes. **Job Requirements:** ----------------------- * Reside in **São Mateus – ES**; * Valid driver's license category **AB**; * Completed high school education; * Strong verbal and written communication skills; * Organizational and responsible attitude; * Problem-solving orientation; * Proactive and committed demeanor. **Preferred Qualifications:** ----------------- * Minimum 1 year of verifiable experience in technical support; * Verifiable experience in customer service; * Intermediate knowledge of computer systems. **Benefits:** --------------- * Collaborative work environment; * Opportunities for professional growth; * Meal allowance: **BRL 31.59 per working day**; * Transportation voucher (optional); * Health insurance (shared-cost plan); * Gym membership agreement; * Free internet plan (subject to residential location). If you seek professional growth and wish to join an expanding company, please submit your resume and a brief cover letter highlighting your relevant experience. We look forward to meeting you and reviewing your application!